Effectively Eliminate Your PainBacked by Science & a Risk-Free Guarantee.Over 15,000 Happy Customers
massage-lab.com (massage-lab.com) has 204 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Starling W W.
My response to message lab, yes I returned it and you acknowledged it if you had read my review you would gave seen that
Response from massage-lab.comAug 12, 2024
Hi Starling! Please contact us at [email protected] for the next step. Thank you!
Anita C.
I ordered a shoulder product and received a product for a knee. I attempted to return this item but am being required to pay for shipping which should not be my responsibility. I emailed your customer service twice about this and did not receive a response.
Response from massage-lab.comJul 22, 2024
Hi Anita! We're so sorry to hear about that. Were you able you try to use the one that you received on your shoulder? You just need to use the longer strap to your shoulder. If you were able to try it and it doesn't really fit, please send us an email so we can sort this out. Thank you!
warren N.
Scam do not buy from them but the product elsewhere.
Response from massage-lab.comJul 18, 2024
Hi Warren! It's unfortunate that you're feeling this way. Please contact us at [email protected] so we can sort out your concern and provide the best solution. Thanks!
Audrey S.
I ordered a shoulder brace for 39.99 for a rotator cuff injury and as I was tracking the package, I noticed that the tracking was fake. It didn’t have what state it was in or anything like that. It just said in at the station. Then it said delivered on July 6, and nothing was ever delivered. Don’t waste your money. They will not send you your product. They’re a fake company. I normally research companies before I buy in this time I didn’t. I could kick myself. There’s no phone number for the company or nowhere where you can ask a question like, “where is my order,” or even request a refund ?
Response from massage-lab.comJul 10, 2024
Hi Audrey! We're so sorry to hear that you still haven't received your order. Did you send us an email about the status? We can provide the delivery details. Also, our contact number is shown on our website. We can still help you out with your order. Please send us an email to [email protected] so we can sort this up. :)
Graciela E.
I ordered my patches and have yet to rather it’s been over a month…. Never again
Response from massage-lab.comJul 10, 2024
Hi Graciela! We're sorry to hear this. Delivery usually takes 7 - 15 business days. We can check on your order. Could you reach us at [email protected] so we can give you the details? :)
Karen O.
Do not TRUST this company they will rob you!!! I ordered some pain patches from them last year. The pain patches cost $33. They’ve been taking out $31.67 every month out of my account for almost a year!!!! When I called to confirm this, they told me I signed up for VIP membership!!!! Which I never did!!!! Spoke to a representative and she is saying that all she can do Refund half of one month!!!! I never received confirmation that I was a VIP member and they refused to give me back a refund on everything they took from me!!!!! PLEASE BE AWARE!!! I WILL NEVER ORDER ANYTHING FROM THEM EVER AGAIN!!!!
Response from massage-lab.comJul 10, 2024
Hi Karen! We feel for you and are sorry you're going through this. You may have signed up for our monthly membership without intending to. We can verify that your subscription is now canceled and your subscription fees were refunded. If you haven't received the refunds, please contact us so we can check it on our end. Thank you!
Patty D.
CONSUMER BEWARE!! I have just reported this company to my bank for fraud as well as to the BBB. I see that they charge people the same as they did for me revolving every month and not receiving anything do not buy from this company!!
Response from massage-lab.comJul 10, 2024
Hi Patty! We understand your frustration. You may have unintentionally subscribed to our monthly membership. We can confirm that your membership has been canceled, and the refund has been processed. If you have not received the refund, please let us know immediately so we can resolve this for you. Thank you!
SH
Ordered their knee patches. Received an empty envelope from this company, with no recognizable return address, and have spent weeks trying to find a solution to the problem.
Response from massage-lab.comJun 19, 2024
Hi SH! We're so sorry to hear that. There might be a problem with the processing of your order. We want to make sure to send your order right away. However, we can't find any order under your name posted here. Please send us your details to [email protected] so we could process it as soon as possible. Thank you!
