massage-lab.comReviews of massage-lab.com

Response from massage-lab.comMar 3, 2025

Hi Steve! We sincerely apologize for the frustration this has caused. The VIP membership is an optional add-on during checkout, but we understand how this could have been overlooked. We’re sorry to hear that your mother was charged again after canceling, and we truly regret any difficulty in reaching our customer service team. I was not able to locate the order of your mother. For that reason, please reach out to us at [email protected] so we can sort this out for you as soon as possible.

Response from massage-lab.comFeb 25, 2025

Hi James! We sincerely apologize for the confusion and frustration this has caused. The VIP membership option is presented during checkout, with a pre-checked box for your convenience, but we understand how this could be overlooked. We’re committed to making sure our processes are clear and transparent. Thank you for bringing this to our attention, and we hope you were able to get the cancellation sorted. If there’s anything else we can assist with or if you have any further concerns, please feel free to reach out at [email protected]. We truly appreciate your feedback and will use it to improve our service.

Response from massage-lab.comFeb 25, 2025

Hi Evela! We’re truly sorry to hear about the issues you’ve experienced, and we understand your frustration. Please reach out to our support team ([email protected]) as soon as possible, and we’ll work to resolve the charges for you. We take these matters very seriously and want to assist in any way we can. Thank you for your patience, and we’ll do our best to make this right.

Response from massage-lab.comFeb 25, 2025

Hi Kendall! We sincerely apologize for any confusion regarding the charges. Upon checkout, the VIP Customer Benefits option was selected, which includes a recurring charge. We understand how this may have been overlooked, and we’re always working to make our process clearer for our customers. If you haven’t already, please reach out to our support team ([email protected])—we’d be happy to assist with resolving this for you. We appreciate your feedback and will continue to improve transparency in our ordering process. Thank you for bringing this to our attention!

Response from massage-lab.comFeb 25, 2025

Hi Khor! We sincerely apologize for the frustration you've experienced, and we truly appreciate you bringing these issues to our attention. It’s never our intention to cause confusion, and we understand how these charges can be upsetting. We strive for transparency and will take this feedback seriously to improve our processes. We’re glad our customer service team was able to assist in resolving some of the charges, but we completely understand your concerns about the remaining refund. If you haven’t already, please reach out again, and we’ll do our best to make this right. Thank you for your patience, and we’ll continue working to provide a better experience for all our customers.

Response from massage-lab.comFeb 25, 2025

Hi Mel! We sincerely apologize for any confusion during checkout. Our goal is to provide clear options, and we regret if the process was not as straightforward as it should have been. The pop-up offers are completely optional, but we understand how this could have been frustrating. If you haven’t already, please reach out to our support team ([email protected]) —we’d be happy to review your order and assist in any way we can. Your feedback is valuable, and we appreciate you bringing this to our attention.

Response from massage-lab.comFeb 19, 2025

Hi Susan! We sincerely apologize for the confusion and frustration you've experienced. It seems there was a misunderstanding during checkout, as the expedited delivery and VIP Customer Benefits options are presented for selection, but we understand how this situation could have caused frustration. We want to ensure that all our customers have a clear and positive experience, and we're sorry that we fell short in this case. I was not able to locate your order based on your name and email that you have here. For that reason, please reach out to us at [email protected] so we can sort this out for you as soon as possible.

Response from massage-lab.comJan 30, 2025

Hi Barry! We sincerely apologize for any confusion and frustration caused by this situation. We understand how important clear communication is, and we regret that this was not made clearer during the cancellation process. Please know that we are actively working to improve our processes to prevent this from happening in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.