massage-lab.comReviews of massage-lab.com

Really bad customer service. Requested them to cancel VIP membership as I didn't want it and don't know how I got it in April. Was assured it was cancelled, however, they are still taking $31.67 out of my PayPal account every month. The link to cancel doesn't work. Be careful when doing business with this company Margie Williams

Utterly HORRIBLE CUSTOMER SERVICE. Ordered product on May 4th, still no product as of June 12. Multiple calls to cancel order and same script read to me 3 separate times to award me a 50% discount. Advisors telling me held in customs in NY then shipped to Dallas when final destination is Michigan. Unable to reach supervisor and given same line of BS every time I call

I only ordered the knee pads, not the knee brace. However. I had to pay to send it back out of pocket, no problem. The problem that I am having is they gave me the wrong address to send it back, they refused the shipment and it came back to me. I called yesterday, spoke to someone and they gave me a different address than the first address that they gave me the first time. For the 3rd time, I called back and got ANOTHER address to return the brace too. I'm using my own money to return. They refused the brace the first time and gave me another address. I asked them if the address changes daily for returns because in 2 days I have gotten two different return addresses. This makes the 3rd return address they have given me. What do I do now? They will not let you return the product.

Horrible customer service. I paid $14.95 for expedited shipping and it took over a month to get my product. When my order arrived they only sent half of my order. Now they want the original shipping packaging to prove that the were wrong. do not trust the satisfaction guarantee on their website. Your reply makes my point for me. I paid for expedited shipping and the half of my order that you actually send didn’t leave your facility for over 2 weeks. You still have done nothing to rectify the situation.

I only bought a knee patch that didn’t work and wouldn’t stay on. I discovered I was being charged each month for “free” products. I’m still battling them for a refund.

I received one box of knee patches for my knee. I couldn't use them due to the smell. I did not sign up for anything else and then noticed i was receiving a charge for 31.67 every month. I ignored it for a while. After 8 mo. I decided to investigate and it led back to message lab. I then asked how to cancel and they did that. But continued to ask for a refund because I received no other services or products. After a while they agreed to refund 6 money. Of the payment. This is definitely a scam.

THIS company scans you!!!!! Avoid at all cost!!!!!!

I ordered a wrist massager. I never received an email notification, but apparently they signed me up for a recurring charge which I don’t know what that recurring charge would be for. like others, I did not receive my product for several weeks when I did receive it, it does not function at all, and they refused to provide a refund. They won’t even provide an address to return the item.very unprofessional . **Update; after lodginga complaint with PayPal as I used that for payment, I did receive a reply directly from the company that manages massage lab and they have refunded my money. However, PayPal did inform me it had been set up as a recurring charge and the employee that I was messaging directly with at massage lab taunted me for days refusing to give me a refund. I hope this employee will be dealt with. I do appreciate my money being refunded.