Mark
Not Happy
I gave you a one star because you did things that I didn’t ask for starting with ordering I did place an order, but my card was denied because my credit card company thought it was fraud and they had to get my permission in order to have them OK it so I tried to re-order and it wouldn’t let me re-order with the same card, even though the card merchant said that it was OK to order it. You said that my card had already been declined and I had to use a new card. Well, I didn’t have a new card so I backspaced and erased all my information without ordering anything and I started getting these e-mails as if I ordered it. I didn’t order it. My card was declined so the transition should’ve ended at that point when I tried to re-order the company wouldn’t allow me to use the card the transition should’ve ended at that point instead they waited and used my information and place placed an order that I didn’t OK and now I’m getting emails about a VIP subscription that I don’t want nothing to do with. Be aware this company uses your information after you give it to them to do whatever they want order more product that you didn’t ask for it’s not good.
Response from massage-lab.comMar 1, 2026
Hi Mark! We’re sorry for the confusion and frustration this caused. If a payment is declined, the order should not process, and we do not place orders or add VIP subscriptions without authorization. I have checked your order and it shows that there's no VIP Subscription added. Could you send us an email to [email protected] and show to us where you did see that you are enrolled to our VIP Customer Benefits? Thank you!