massage-lab.comReviews of massage-lab.com

HUGE SCAM, i used PayPal for transactions thank God they don't have access to my credit. Hidden subscription fee, my order was packed as a total, I paid 74.95 for the neck cloud and back strecher, + 3.95 shipping fee. (The same day I was charged a separate #automatic-transaction# for 13.96 WITHOUT ANY KNOWLEDGE) After my order was placed I was sent an email saying thankyou... "Please allow 24-48 hours for your order to process and approximately 4-5 business days for your order to arrive." On February 12. I waited and waited, still no receipt or confirmation email, wondering if the transaction even went through, with my only proof being a screen shot of the order summary showing my original singal transaction. I message massage-lab and ask where my order is and what is my order, because I still have yet to recieve them. on February 20. they reply the next morning saying it is on the way and provide me some bunk number. Later that same day the order arrived. I check my payment method being PayPal, and I see two transactions from this company, (second one I have zero knowledge of, without my authority) I reach out for help at massage-lab to get refunded for the second transaction and I am told "We're sorry for any inconvenience this has caused you. Upon checking your account, it looks like you agreed to Expedited Shipping upon placing your order." ???????? How does that make any sense when I paid 3.95 already as a part of the original order. LOL PAYPAL SAVES THE DAY, refunds me as soon as I dispute the transaction because this horrible company is so blatantly rude and does not care about people at all. THEY WILL OVER CHARGE YOU AND TAKE YOUR MONEY WITHOUT YOU KNOWING. !!!!! you can find the same product on Amazon for 25% of the price.

WARNING: this company introduces a hidden subscription of more than 30$ per month when you proceed to a payment on their site, it is indicated in small so that a maximum of people are made have, I already sent registered mails to the jurisdiction of the commercial disputes of California with all the evidence so that an investigation is carried out.

DO NOT BUY FROM THIS COMPANY!!!!! It took three months to get the product, it was damaged! Told it was held in customs. Never said anywhere that it was coming from out of Country, was charged an exchange fee, was charged additional shipping fees. Then the monthly VIP Membership was charged under PAINCUREPRODUCTS on my credit card with no authorization and no receipt. Spoke to customer service and got the run around! DO NOT DEAL WITH THIS COMPANY!

I’m giving them a 1 star for their customer service. I have not received my item in the mail yet. I hope it comes and they aren’t a scam. However, when I pushed the button to buy my neck pillow, I got two charges! Somehow it accidentally added on a second neck pillow. I notified them IMMEDIATELY, and they would NOT refund me for the mistake, but gave me a runaround of emailing back and forth. And then they said, oh it already shipped, we can’t give you a refund for the second one. I was irate… however I accepted the only negotiation they offered, to get the second one for half off. They did refund me for half of my second one. But this company is AWFUL and not to be trusted.

I order their product November 30, 2022. Today is January 13, 2023 and I still have not received it! Very disappointed in shipping and customer service! I think the company is a scam! Do not buy

DO NOT BUY ANYTHING FROM THIS COMPANY! They have inferior quality products. When you return the item that they say you can return for a full refund if you are not satisfied they do not refund your money. I sent the product back to them with the tracking number as per their instructions and it is over several months and I still have not received my refund. SEVERAL MONTHS,MANY EMAILS AND AFTER I SUBMITTED THIS REVIEW THEY FINALLY SENT MY REFUND.

This is a terrible company. The product never arrived and they could care less and just kept telling me to check with the carrier and that they are not responsible in any way. A complete run around. Beware ordering from them.