massage-lab.comReviews of massage-lab.com

Received an additional - and larger- order than requested of the Knee Joint Pain Relief Patch. Not only did it take nearly a month to arrive, but when it did, I tried it it was absolutely ineffective. Too many words to tell you how painfully complicated it is to get a refund. Get an RMA, mail back, call them with tracking proof, wait three weeks, warehouse will let them know if Resaleable (they are unopened), Then they will email me to acknowledge receipt of the product, and THEN I have to CALL them and specifically REQUEST a refund. Save yourself time money and aggravation and do not deal with this company.

I ordered knee patches in May but they started taking out payments from my paypal account without authorization on June 4- BEWARE evidently when you pay, you are also allowing them to take money every month for some sort of VIP program ( I did uncheck the box) but all these pop-ups for more products kept coming up and I had to close the browser to get out of their site- evidently when I did that, I became an unknowing member of the VIP club which is a ridiculous scam.

This place is a scam. I placed one order, and they later went in my account and charged me for another order. However I only received one order. When I emailed the company the only reply was it was delivered. The order I paid for was delivered. However the order they placed without my permission never arrived I have been trying to reach the company and no one with answer any more of my emails.

SCAM BEWARE, SCAM BEWARE. This is a scam, I noticed to charges to my account, one for the authorized charge and another for 39.95. I called to dispute this another charge and was first told we can give you 25% of your money back. I demanded it all be refunded including the authorized purchase. I was told that I was charged the additional charge because I did not uncheck a box authorizing them to sell me more patches. This is horrible practice, should the charge go through I will be contacting my bank to dispute which I have let them know I will do. I have receipts that I am being refunded for both. If you’re overcharged I suggest calling them immediately!!!! I also let them know that the reviews are terrible and I will be adding to their low rating!!!! I will move forward with more legitimate services from my chiropractor, he’s expensive but I know that I am getting pain treatment that is what he says it is!!!

this is a trick. no matter what you order you will be sent their "special" IF you do not UNcheck a box on the screen. Fraudulent in my opinion. When I called to complain they said they would refund 35% of what was charged to my account. I said no, I want my total amount refunded since it was obtained through a trickery. I got the order today and I will update later if I get my refund or not when I send it back.

I ordered patches for my knee on May 11th. It said I would receive them 4-8 days after they were processed and mailed. It is now May 25th and nothing. I also found out that these patches are made in China. I will not use any medicinal products made in China on my body. That was a waste of $17.00. Oh well, live and learn!!

Do not buy from them. Their site was confusing. I accidentally clicked on something which I didn’t want. I cancelled within a minute of submitting and is taking forever to get a refund. I kept getting emails saying my order is on its way. I contacted customer service and had a hard time getting through their heads that I did not want to purchase. Then they told me I was past the 24 hr cancellation period. Are you kidding me????? After pushing and pushing they said they will refund. Still have not got the refund after 10 days!!!!!

Do NOT buy from them....there is an automatic check box(you need to UNCHECK IT) that will charge you $31 a month after the first month for their VIP crap...If you dont UNcheck it you will be charged and they will only offer 1/2 refund if you complain!