Chris R.
Fraudulent business practices
When you try to order a product from their website, at the very last screen they try to hard-sell you expedited shipping. When you answer no, they try to sell you the expedited shipping at half the original price they gave you, and there's no way out of this final popup - the link doesn't work. I closed out of the session and the order got sent and CC charged anyways, even though I never finalized the order (and didn't intend to after their hard-sell shipping attempts). When I contacted the company to cancel (the order I never actually placed), all they do is to continue to try selling you the product. I'm currently contesting the charges with my CC company.
Response from massage-lab.comAug 7, 2023
Hello Chris. Thank you for your feedback. We apologise if you felt pressured, that was not our intention. We ask our customers if they want expedited shipping at a lower cost because you would then get faster shipping while we simply cover the costs. But if you clearly communicate that you don't want it, we always provide a refund. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!