massage-lab.comReviews of massage-lab.com

Would give zero if possible. Total scam. Ordered 1 thing which I wanted to return. They have been charging my account monthly. Had called and asked to cancel and refund the first time. Closing Pay Pal and not shopping online. Too many scams

Be wary of online purchases from Massage Lab which goes by multiple names. The company took my order on 8/14/23 for a shoulder brace. After they added another $25.41 charge I became suspicious. Once the item that you actually wants goes into the cart, you have to go through multiple screens as they keep pushing you to buy other products. After a multitude of screen changes and the added item (which I did not want), you can check out. Knowing that I could have made an error and inadvertently ordered the extra item, I trie to cancel immediately. Their policy claims you can cancel your order within 24 hours. I sent an email within 45 minutes of purchase and they still haven’t refunded my VISA credit card. They even list a fraudulent phone number that rings but will not be answered and automatically cuts off. VISA has been very helpful and will take care of this. My next step is to contact BBB. Consumers have to unite to stop companies like this who are taking our hard earned money!

Thought about making a purchase, put in my information, then decided not of make the purchase. This company has attempted to charge my credit card multiple times since. Each time my credit card company declines the charge because it is deemed "fraudulent". DO NOT attempt to use this company, it also goes under multiple different names and web sites. I called customer service, asked my information to be removed - representative stated "we do not delete account information". Also, on the web site is DOES NOT have a create an account or log in to your account. You cannot review, change, update or remove your account information. You cannot view order history, change subscription service, track orders ... nothing! Once, you've entered your information there is no way to control it.

Please read reviews before ordering. I can’t believe I fell for this gimmick. The knee patches I ordered did not work, and did not stay on my knee. Once you order that will be the price you will be billed automatically each month. I will also be reporting to BBB as well

ordered 1 pack of knee patches got three and knee pads which I didn't order they sign you up for monthly which I checked the no box and website says they will send you a return label when you call they say they don't this company is a total scam should be reported to BBB

In April this year I got COVID-19. Shortly after I came across this company and I am not happy at all with they way they conduct business. I thought I was ordering 1 product and I was told I had ordered 2 but I was being given a 25% discount. I felt pressured and agreed to try it, but now I just found out I have been paying a monthly debit since.

This company is a rip off. I ordered compression gloves from them which took forever to arrive so I ordered a much cheaper pair from Amazon. When the fgloves finally arrived they were the wrong size. I tried to return them and they said that would be expensive so they gave me 50% off. I thought that was that until they charged me $31.67 for a VIP service that I never signed up for. I canceled the PayPal payment and then canceled the "VIP service" (whatever that is). Save your money and stay away from this company.

Wanted to try this on a One Time Basis, well as it turns out they sign you up for a MEMBERSHIP --- Wrong - who wants a member ship when you don't even know if the product works. Unfortunatly I caught it on the second month which was returned, but not the first month. They did try to do the 1/2 refund. I asked for a Supervisor and of course they say they all follow the same policies. If you look up the phone number it automatically leads you to their membership policy and how you can't do anything about it. It's a scam and I am using my Credit card company to fight it.