massage-lab.comReviews of massage-lab.com

Do not order from this company. They trick you I to becoming a VIP customer on checkout. I ordered 1 pack only for $17 just to try the knee patches and 3 PayPal payments were taken on The same day adding up to over US$150.00 PayPal won’t help and Helkien Limited won’t refund the extra money they took. They are thieves and an unethical company. Besides that the knee patches don’t work and they dont stand by their money back guarantee. Stay away from this company.

Beware when ordering , they enroll you in a membership and charge 31.97 per month without receiving any product. I called the day after the withdrawl of my account and they were only willing to reimburse me of half the amount of the auto payment . So be careful you may be in a auto payment membership without knowing.

DO NOT ORDER FROM THIS COMPANY IT IS A RIP OFF! I ordered products (knee patches) on August 27, 2023. The amount of my order was supposed to be $38.41I paid with Pay Pal. When I checked my paypal account Helikon Ltd had charged my account an additional $42.41. When I called MLab I was told that there was a button I should have clicked OFF of when I checked out so I would not have been charged for two orders. I said that I did not order two sets of the patches and they said I did not click OFF of the button. When I heard this I filed a complaint with Paypal and asked them to stop payment, during this time I did receive the product and Paypal would not stop payment because I had received the product and paypal said I had to file for a RMA with the company and follow their process. On September 5, 2023 I received an email from MLab saying that my order had been cancelled. I contacted customer service and Brian issued a RMA and told me to call when I had a tracking number so that the refund could be processed this was 9/19/23. I was told that the refund process was started. The product was received back by MLab on 9/23/23. I was told refund would take two to three weeks. I checked back on 10/14/23 and I was told that they would not issue a refund because I had filed a complaint with Paypal. I had previously sent an email from Paypal to Mlab stating that the appeal had been closed and that Paypal would not follow up with the appeal. I sent that email to Mlab again. They acknowledged receipt of the email but they are still telling me that they will not issue a refund. Today I requested to speak with a supervisor I was told they would have to call me back. When I spoke to Jake today I confirmed with him that 1. Mlab has received the product back 2. Mlab is refusing to process a refund to me. He told me that this was their policy. I just printed out their refund policy from their web site there is nothing in that policy that states they will not issue a refund because I filed a complaint with Paypal. This company is a scam and crooks!

THIS IS A SCAM. I am absolutely upset with myself for not reading the reviews prior to ordering. I too, like the rest of you, am in pain and looking for relief. My order was placed and I quickly received confirmation. The next day I received notification that a shipping label was created. There was not one but two shipping labels. I quickly noticed that the second label was for something I did not order. I contacted customer service and by threatening to sue and hold the the customer service representative libel, I was quickly issued a credit for the second item (it did take 3-5 days) and the credit came through. After 5 days of getting the confirmation of the shipping label for my original order nothing happened in the tracking order process. I again contacted the company and I was told it was just shipped. I immediately shared that was untrue and based upon the USPS that, although the label was created, the USPS did not have the package. Again, threatening to sue as well as holding the customer service agent libel I want to refunded the total amount. Again, I will be credited however my advice to you is not to waste your time or energy. Unfortunately I do not think this product nor company exists.

Got my product never opened them went to send them back got address paid to send Back today got returned Can’t find phone number

I was charged a 'VIP Membership' for 8 months without my consent, and when i contacted the merchant they ignored me.

If I could rate no stars I would…. This is a complete scam. They charged me $31.67 for some VIP BENEFITS without my permission and then put me on a subscription which I did not elect and deducted another $31.67 from my PayPal. I blocked them on PayPal and requested my money back but I have not received anything. They should be shut down immediately by the FTC. As an example, if they charged 5000 people the $31.67, they have stolen $158,350. I am sure the numbers are much greater than this….DO NOT FALL FOR THIS SCAM COMPANY.

This company preys upon vulnerable people seeking pain relief. You may think you are buying a single item and their initial customer service in the form of personalized, attentive-appearing emails may confirm that your decision to try their product was wise. What most people didn't realize was that slipped into your initial purchase was a pre-checked subscription service for their "VIP club." However, unlike legitimate subscription plans, you don't actually receive anything, except for a monthly charge of $31.67. This charge will not come from Massage-Lab, but from a Waco Texas company called Pain Cure Products. No doubt the relatively small charge amount was selected because it may be easily overlooked, perhaps not noticed until you realize that your single purchase has an ever-expanding account amount. Very deceptive company masquerading as a legitimate business.