Bob
Excellent Customer Service
Customer service was very quick to respond to my inquiry and fix the issue I was having.
Response from MashvisorMar 15, 2022
Hi Bob, Thank you for your support!

Mashvisor is a real estate analytics and investment research platform built to help investors, agents, property managers, and PropTech teams make smarter real estate decisions with data.Our platform helps users analyze traditional long-term rentals and short-term rental/Airbnb investment opportunities across the U.S. Instead of spending hours collecting property, rental, and market data manually, Mashvisor brings key investment insights together in one place, including rental income estimates, occupancy insights, cash flow analysis, cap rate, cash-on-cash return, comparable rentals, neighborhood trends, and market-level performance data.Mashvisor is used by individual real estate investors looking for profitable rental properties, as well as businesses that need reliable real estate and rental data through dashboards, reports, or API integrations. Our data solutions support use cases such as property analysis, market research, lead qualification, STR and LTR investment modeling, and rental revenue estimation.Our mission is simple: make real estate investment analysis faster, easier, and more data-driven. Whether you are comparing cities, evaluating a specific property, researching rental comps, or building a real estate product, Mashvisor helps turn complex property data into clear investment insights.
Mashvisor (mashvisor.com) has 477 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Investments & Wealth · Wilmington, Delaware
Excellent

Investments & Wealth · Dover, Delaware
Excellent

Investments & Wealth · Wilmington, Delaware
Excellent

Investments & Wealth · Dover, Delaware
Excellent
477 approved reviews, newest moderated first
Bob
Customer service was very quick to respond to my inquiry and fix the issue I was having.
Response from MashvisorMar 15, 2022
Hi Bob, Thank you for your support!
Victoria M.
I’ve been using Mashadvisor for a few months and it’s been giving me great insights of what neighborhoods and houses look like better investments for traditional and/or airbnbs based on estimated rental and occupancy rates, and costs associated with the area. I’ve dodged a couple of bad investments as well! Definitely recommend the service!
Response from MashvisorMar 14, 2022
Hi Victoria, Thank you for your review and support!
Chris
This is a bait and switch for sure. Signed up for a plan, and everything is still locked and says you need to upgrade to get access.
Response from MashvisorMar 14, 2022
Hi Chris, Thank you for sharing your review. We look forward to assisting you. What is the email you used to sign up for Mashvisor?
Ted D.
Great service, very informative for making vacation rental decisions.
Dan H.
Signed up for 90 day trial. Did not use past the first day of trial and forgot to cancel. After 90 days, was charged for another 90 days. Cancelled service immediately and requested refund. They refused. Politely asked for refund and they denied. Poor customer service. Why do I want access for another 90 days for a service I did not or will not use? Any other company I have every used and this has happed, as long as I request refund with a day or two of the charge, will refund the monies. Many of them even say they have no refund policies. Why risk upsetting someone to dispute the charge on their card and leave a bad review and set it up that they will never use your service. Leaves a bad taste and I would never use MashVisor again due to their poor customer service. Follow-up from my original post. They did finally provide a refund. Will reconsider using again in the future.
Response from MashvisorFeb 22, 2022
Hi Dan, Thank you for sharing your feedback. Your account activity log shows you have signed up for an exclusive 90 day free trial on 11/20/2021 at 9:12 AM PST. You have requested to cancel your plan after you have been billed for Mashvisor. We appreciate you working with us. We have made an exception to our refund policy and refunded your charge. You will receive the funds within 3-5 business days.
Brook L.
Provides very useful insights, particularly if you're considering investing in markets outside of your home base.
Response from MashvisorFeb 17, 2022
Hi Brook, Thank you for your support and review!
Tejaswini G.
Excellent customer services. Immediate response. Also if you are looking to estimate your ROI, they have pretty accurate numbers
Response from MashvisorFeb 16, 2022
Hi Tejaswini, Thank you for sharing your support and review!
Me
I didn't actually use the service because I found a property somewhere else; however, when requested that I cancel my subscription, they responded and update it right away.
Response from MashvisorFeb 17, 2022
Thank you for your support!