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Be careful with their customer unfriendly renewal practices
Be cautious with their renewal policy. If you don't want to be stuck with their aggressive renewal tactics, you need to cancel your subscription immediately after signing up. For example, my first year of membership was from started September 5, 2023, and the receipt stated September 5, 2024 as the last day. I canceled on September 5, 2024, but they still insisted I pay for the entire year, even though I canceled on the "Last day" of my membership term. This was very customer unfriendly. Also, you are automatically enrolled in annual renewal—it’s buried in the fine print. I wouldn’t recommend this service due to their pushy renewal policies and customer-unfriendly approach.
Response from MashvisorDec 16, 2024
Thank you for reaching out and sharing your feedback. We strive to be flexible with our refund policy, as our goal is for all members to actively use and feel comfortable with their memberships. Could you please provide the email address you used to sign up? This will allow us to locate your account and process the requested refund for the paid amount




