Darren R.
Very bad cancellation process
Very bad cancellation process. They try to upsell and retain you. No clear way to click cancel and done. It's MORE than 1 button which it shouldn't be more than 2 clicks max. When trying to cancel it asks if you want to downgrade, and then asks various questions about why, etc. I thought I cancelled it but it then billed me 3 months later (I had quarterly payments set) and this is totally ridiculous. I wish I could give ZERO stars for this. Also after emailing them the very next day asking to cancel and refund the customer service said "Mashvisor is a renewal-based service. You are required to cancel your plan before the renewal date. Mashvisor doesn't offer refunds for payments made after the renewal date. Nevertheless, our main mission at Mashvisor is to offer a great customer experience. We are happy to make an exception and refund the most recent charge. All we would ask for in return is for you to rate Mashvisor." .. weeeeeeelll if I'm cancelling and can't cancel and think for WHATEVER REASON I don't want to pay for this.. then my rating is probably not gonna be that great and then if the process to cancel and get my refund is more hassle and now on top of that you are asking for a rating... Then this is what I would rate it. ZERO stars.
Response from MashvisorFeb 20, 2026
Thank you for sharing your feedback. Your account was activated and billed according to the recurring payment plan outlined at the time of signup. That said, we strive to be flexible with our cancellation process, and we have canceled your account and issued a refund for the charge. We also asked for your review of both the product and your overall experience with Mashvisor so others can better understand how the platform works and the value it provides. We greatly appreciate your feedback and will use it to continue improving our processes for all clients. Thank you again for taking the time to share your experience.