MarvelOptics offers the best selection of market-leading prescription eyeglasses & sunglasses at affordable prices for as low as $5.95! FREE Shipping!
MarvelOptics.com (marveloptics.com) has 83 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Zane D.
They sent my glasses with wrong prescription. They said they would review my reasons and see if I qualify for a return. Horrible, horrible customer service. They don't answer the phone and they will not respond to an email. Their website is sluggish when trying to go through the return process. Horrible company! Horrible company!
Mark K.
the worst customer service ever.. ive been waiting 6 weeks for my glasses..i call.... e-mail... chat assistant. but nothing. im contacting the better business bureau as wall as the states attorney general. its not about the money.. bad its the principle now. im thinking ill never get my glasses. good thing i can protest this with my bank.
Josh M.
Zero customer support, but I did receive my prescription safety glasses in about 5-6 weeks. If you have a problem, good luck getting ahold of someone lol. I'd use them again though
Eric M.
So…..I finally got my glasses. Took 2 months. Very frustrated with the communication. They ONLY way to talk to them is via their chat. I had left many voicemails and many emails. No response. I ordered after I read the reviews. Guess that is my mistake. Would never had ordered if I had read the reviews on them. They did end up giving me a 20% discount for waiting so long. I was very worried that when I did get them that they would not be quality. I was also worried about their return policy. 100% satisfaction they say. But read the fine print. They will only give you a 50% refund if you don’t like them. Or a 75% refund towards another order. Doesn’t sound like a 100% satisfaction guarantee to me. But on the bright side, after waiting 2 months I did end up receiving them. And I was pleasantly surprised. They fit well. The prescription was spot on. And they seem to be of good quality. So in closing. If you want a good inexpensive pair of glasses, this is your place. But don’t expect good customer service a quick turn around or good communication. You definitely won’t get that. And the next time I will order somewhere else.
Charles
This company is a complete scam!!! Do not order from them. They will take ypur money, and ypu will never hear from them. Marvel Optics is a scam.
Js G.
terrible company .glasses ordered a month ago still a no show .stay away from this company
Bill P.
Terrible Customer Service. I ordered my glasses over a month ago. I have not received one single communication from them. I never even received a receipt. It showed up on my credit card immediately though. I decided to be patient, for a few weeks already. Then I logged in and it still shows my order as being "at the lab". I have made several attempts to contact them for a more cohesive update on the status of my order. They do not respond to anything. Their website takes forever to load each page, and sometimes never loads it. Even if they were still on Dial-Up it shouldn't take five minutes to load the front page. It doesn't matter if I am on my PC or iPad, the same problem. This is the worst experience I have ever encountered. I've already paid for the glasses both with the credit card and by paying the balance of my card already. I guess I just lost all that money. How are these people still in business? If you have no intention of filling orders, then do not take any new orders.
Erick
Just my experience but I've ordered 3 pairs from them. First order took a few weeks which is fine. Ended up braking those pair by sitting on them so I ordered two the second time. They arrived in same time frame a couple of weeks. Everything was correct. This was a year ago so all the complaints now I'm not sure about maybe something changed.
