MarvelOptics.comReviews of marveloptics.com

Recently I purchased two pairs of glasses (prescription lenses) for $320. I placed my order on Nov 15 2022 and did not receive a confirmation email until a week later. Then after 3 weeks I reached out to see why there's no update on tracking information. I was told that the glasses were still in processing and that they should ship out in an additional 7 days. I told them to just cancel my order since I'll be leaving on a trip and have found a brick and mortar store that could have a pair ready for me much sooner. Once I stated that I needed a refund I was ghosted. No responses to emails, I was on hold with customer service for 2+ hours, the live chat (suspiciously and conveniently) crashed at that exact moment. I contacted my bank and filed a dispute. Now that I have my money back I feel much better but they kept me on my toes the entire time. Consistently pushing the delivery date back and making all kinds of excuses. I wish I would have read reviews and had done more research before ordering. I was just so excited because they had a pair of Kate Spade glasses that were the exact same as my original pair. Don't trust them. It's not worth it. Apparently the quality of lenses they provide (if you do ever get your glasses) is dodgy as well. I hope they get what's coming. Karma has no deadline 👍 TLDR; I ordered glasses from Marvel Optics and they scammed me out of $320

Marvel Optics has a nice looking and easy to use website, but in my experience the only thing they actually do is charge your credit card. I placed my order, and 60 days later I have Nothing from them. No glasses, no explanation. Their customer service is unresponsive, maybe nonexistent. Get your glasses somewhere else.

I compared many different online optics places for the best price. I ordered from MarvelOptics but forgot to check their reviews. I was very nervous I had just wasted $300 since so many reviews were very bad. My order took a couple weeks and the glasses are great! Zero issues. A+

Long delivery, +60 days, poor quality, my glasses came without transition I ordered, below average return policy, never full price for a return, and they claimed I didn’t send all the parts back so I wasn’t qualified for a refund. This is either a scam or the poorest run company I have ever seen. Please don’t make the mistake I made. I’m out 300$. Never again.

As others have noted, this company does not respond to any attempts at communication. After receiving an order confirmation (that was not mobile friendly) I heard nothing more. I received an automated response that my email had been delivered and that they would get back to me. No one ever did. I have contacted my bank to reverse charges after notifying them that I would do so if I did not hear from them within 48 hours.

They take your money and never deliver the merchandise. No response to emails. Phone number on the website is never answered, messages left on the voicemail are never replied to. Business hours on their website are irrelevant as the phone is never answered

i ordered a 398.00 pair of glasses on 08/22/22. they charged my card and when i check the order status the glasses have been sent out to the lab ever since . no e-mail response and the one time my call was answered i got the excuse that my glasses were ready to ship but could only be shipped in the next batch. i dont even know what that means. this is the biggest scam. i feel i would have better results if i would give my account # to the e-mail prince and claim my fortune. i wish there was a less than one star option

Goggles fell apart at highway speed. Returns department said "only complete items can be returned". $60 screwing is what I got.