MarvelOptics.comReviews of marveloptics.com

I only wish I read these reviews before I ordered a custom prescription pair of sunglasses for $380+. Took my money in January and ever since the glasses are "in the lab." DO NOT ORDER FROM MARVEL OPTICS. THIS IS A SCAM!!! I asked for a manager and was put on hold for over an hour. I called back and had the same experience. When I asked to cancel my order, I was advised there would be a 20% cancellation fee for an order they clearly never intended to fill. DO NOT ORDER FROM THIS OBVIOUS ONLINE THEFT SCHEME!!!

This place is a scam. I ordered safety glasses over a month ago. I still have not received them. I even contacted them or someone and said the glasses were shipped out a week. It is all a scam. They scammed me out of 138.00 dollars. And I am reporting them to FTC.

I am going to give them the lowest review because of the following:- I ordered Mid November only to be told they had lost my order in December (after tracking told me it was being prepared), then they offered me an upgrade. It is now Mid January and no preparation status. They ignore my emails now. Do yourself a favor and go elsewhere, this is a terrible experience.

TERRIBLE company to order glasses from with the WORST customer service. Their actual product is horrible as well. Take your business elsewhere!

I am with the other review in that 1 star is too many. They emailed 2 weeks after I ordered and said that I would be getting eyeglasses before the end of the month. They took 8 more weeks to respond to my emails. I ordered the eyeglasses on October 10 2022 and didn’t receive until December 10 2022 when I received them they botched the prescription. What I received was a pair of glasses that were poorly made and the prescription was wrong. “ I would strongly urge you not to go here for anything related to eyewear”. Online eyeglass centers are no good and are not ready for functional usage by the consumer. They just sit there somewhere in internet land waiting for an order that they botch so when you ask for a refund they hit you with their fees. “ STAY AWAY from MarvelOptics”!

Stay away. Wish I saw reviews before I ordered. Ordered 2 frames a month and a half ago. After 2 weeks I called and was told they would ship in 1-2 weeks. 2 weeks later, same thing. 2 weeks later told them get them out. They said will be shipped in a few days. A week later I was told the frames are out of stock. Now hoping I get my money back! Place is a huge rip off.

Customer no service, it's like they disappear after they get your money.

It took me 2 weeks to receive my frames but everything was perfect transaction went good... No problem with service