MarmotReviews of marmot.com

I had an AWFUL experience with Marmot.com. I have worn their ski pants for years. I placed an order at the end of January. The pants did not fit and I returned them within two days, unworn and with all tags attached. Marmot refused the return and sent the pants back to me a month later with no explanation. After numerous calls to their customer service, I was finally told that the pants were "dirty". This was completely untrue. If anything, there were a few specks of lint on the very bottom of the pants because Marmot sent them in a box without any inner plastic bags. I took videos of the front and back of each pair of pants and sent them to their customer service. They did not reply to my videos but simply replied that the pants were "dirty". I'm so disappointed because I've worn Marmot products for years and always thought they were a very reputable company. They have kept my money and left me with three pairs of ski pants ($175 each), brand new and with tags, that do not fit me. I feel as if I've been stolen from and can't understand how a company like Marmot could do that to a customer. I have learned the hard way that Marmot's customer service is AWFUL because they don't value long time customers. I will certainly never purchase another Marmot item again.

Bought a bag, stitching fell apart. Contacted Marmot, get told to speak to the distributor, distributor tells me to bugger off and speak to the retailer. Retailer tells me to go to Marmot. Expensive bag, fell apart, no one took responsibility. I'll not be buying Marmot again after this.

For many years I associated Marmot brand as a quality product. I read a few recent reviews, and was suspicious of some things I read on the internet. All I can do is relate my personal experience. I had a rainwear jacket, Marmot brand, for many years. The lining began to breakdown, and I was going to junk the jacket. I contacted their warranty department to see if a repair was possible. Their response was to offer me a free replacement since it was not repairable. They made the work of replacement very easy. I am 100% pleased with their product support.

I had a down jacket which is 15-20 years old. Recently the zipper started to open up. I contacted Marmot in the hope that they could/would do a repair, at my expense. I was pleasantly surprised when their response was that they couldn't repair it but would replace it. It was old, I had no receipt but still they went ahead with the replacement. I was so very delighted with how they handled this

The quality is good but the customer service is completely non-existent!

Charge me money for expedited shipping their website states 2 days. I call customer service and they say it’s supposed to read 3 days. Either way. I am now on day 5. I reached out day 2 and asked about delivery. Currently day 5 with. No response. Yet here we are. They refuse to refund me any money. Until they have received the item back in their possession. I can’t believe customer service like this.

I bought a marmot precip jacket and within a very short space of time part of the velcro fastenings came undone. I approached marmot by email for a repair or replacement under the guarantee and they didn't want to know, they told me to go back to the supplier. The supplier no longer has my size or the colour of my jacket. I sent marmot a receipt of purchase but they still didn't want to know. Very very poor service from a company that I have used for years. I won't be buying another marmot jacket

The Lifetime Warranty claim is bogus. Buyers beware. You will not be reimbursed for defective gear purchased from Marmot. Customer service was awful. Marmot used to be such an amazing company with high quality gear. Flash forward to 2025 and it’s selling jackets of such poor quality and design, nothing compared to the Quasars and other old school goose down puffy jackets of late 90’s and early 2000’s. My old Marmot coats averaged 8-9 years of heavy northern winter use. I tried to get a minor repair on a jacket that is seven years old. Marmot customer service refused to fix it but then said they would offer a virtual credit of $285 in place of the lifetime warranty and then I just never heard from them again. no credit issued, no lifetime warranty honored. buyers beware