Marlow & QuinnReviews of marlowandquinn.com

Response from Marlow & QuinnJun 8, 2026

Hi T G, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand how disappointing it must be to receive an item in a damaged condition, and we sincerely apologize for the inconvenience caused. Your concerns regarding packaging are also noted, as we always aim to ensure all items are properly protected during shipping. Regarding returns, we understand your frustration with the international return cost. In many cases, customers may choose to request assistance from the delivery carrier for shipping options or tracking support, but we’re very sorry if this was not clearly explained or felt unhelpful. We also want to clarify that we are committed to transparency in how our business operates and where orders are fulfilled. That said, your feedback regarding expectations versus experience is important, and we will review this internally to improve our communication moving forward. We appreciate you bringing this to our attention, and we’re sorry again that your experience did not meet expectations. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi Jennifer, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. In cases where tracking shows the parcel is still in transit or handled by the local delivery network, we may need to coordinate with the carrier to locate the package and confirm its status before processing a resolution. We also want to reassure you that we take concerns like this seriously, and we are reviewing your case internally to ensure it is handled appropriately. If your order is confirmed as lost, we will absolutely make sure a proper resolution is provided in line with our policy. We appreciate you bringing this to our attention, and we’re sorry again for the frustration this situation has caused. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi Bernadette Thank you so much for your wonderful review! We’re really happy to hear that you found the suit well-made and comfortable, and even felt like it was tailor-made for you, that’s exactly the experience we aim to deliver. We truly appreciate your support and hope to see you again soon! Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi Joelle, Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. We sincerely apologize that the dress did not meet your expectations in terms of quality, and that the resolution process caused frustration. This is never the experience we want for our customers. Regarding returns, we understand your concern about the cost of sending items back internationally. We always try to offer alternative solutions such as partial refunds or store credit to avoid customers having to incur return shipping costs. We appreciate your feedback, as it helps us improve both our products and our service moving forward. Regards, Team Marlow & Quinn

Response from Marlow & QuinnMay 29, 2026

Hi Trisha, We’re truly sorry to hear that you and your daughter were disappointed with your order. We’d like to clarify a few points to avoid any confusion. Product images on our site may include styling accessories for presentation purposes, and some items may not include every accessory shown unless specifically stated in the product description. Fit can also vary depending on body shape and sizing selection, even when the design follows the same pattern as shown in the photos. Regarding shipping, delivery times can vary depending on destination and customs processing once parcels leave our fulfillment facility. Tracking is always provided so customers can monitor their order status in real time. We understand your frustration and want to make this right for you. Please reach out to our customer support team with your order number, and we’ll review your case and offer the best possible solution, which may include a replacement, partial refund, or store credit depending on your preference. Regards, Team Marlow & Quinn

Response from Marlow & QuinnMay 29, 2026

Hi Jean, Thanks for sharing your feedback, and we’re sorry to hear about the experience with your order. Our sizing is based on the measurements provided on the product page, and in some cases, fit can vary depending on how the item is worn or individual expectations. Regarding delivery, once parcels are handed over to the carrier, they are managed directly through their routing system, which can sometimes affect delivery instructions. That said, we definitely want to help you resolve this. We can arrange a replacement for you right away if the item didn’t meet expectations. Please reach out to our customer support team with your order number, and we’ll take care of this for you as quickly as possible. Regards, Team Marlow & Quinn

Response from Marlow & QuinnMay 25, 2026

Hello Cda, I’m sorry to hear you feel this way. We’re a legitimate company committed to delivering a reliable experience, with clear product descriptions, accurate photos, and transparent shipping and returns. If something falls short, we work to make it right. That’s why we provide alternatives such as partial refunds or store credit when international return costs are high, so customers aren’t left with an unfair burden. Your feedback helps us keep improving. Regards, Team Marlow & Quinn

Response from Marlow & QuinnMay 25, 2026

Hello Sophie, Thank you for sharing your feedback, we truly want every order to feel right. We provide clear, accurate product photos and descriptions so what you see matches what you receive, your feedback helps us keep that alignment strong. For returns that involve our international facility, costs can be higher than anyone would like. That’s why we provide alternatives such as partial refunds or store credit, so you’re not left carrying a heavy return fee when something isn’t as expected. We’re committed to clearer communication and fair outcomes, and we appreciate the chance to keep improving. Regards, Team Marlow & Quinn