Marlow & QuinnReviews of marlowandquinn.com

Response from Marlow & QuinnJun 29, 2026

Hello Catherine, We’re sorry to hear that your experience didn’t meet your expectations. We also understand your concerns about the return process and the cost of international return shipping. That’s why, in many cases, we offer alternatives such as a partial refund or store credit, allowing customers to keep the item and avoid the inconvenience and expense of returning it. Our goal is to provide a practical solution whenever possible. If you’re still open to it, please reach out to us with your order details, and we’d be happy to review your case again and see how we can assist further. Regards, Team Marlow & Quinn

Response from Marlow & QuinnMay 6, 2026

Hello Bill, Thank you for taking the time to share this feedback. Some of our items do ship from our international facility, and we’ll be reviewing how we communicate that so it’s always visible before checkout. I understand the disappointment around the 12‑day wait and lack of tracking updates. That’s not the smooth experience we want for you. If you reach out to our support team with your order number, we can check the shipment status right away and make sure you get accurate tracking information. We appreciate the honest feedback and will use it to improve how we set expectations moving forward. Regards, Team Marlow & Quinn