MarlenespetshopReviews of marlenespetshop.com

Response from MarlenespetshopFeb 17, 2026

Hey Margo, Thanks for sharing your experience — we totally understand how frustrating that must have been. We’re glad the refund went through, and we really appreciate your patience while this got sorted. If you ever decide to give us another try in the future, we’d love the chance to make it right for you. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Jackie, I know this reply is very late, but I wanted to acknowledge everything that happened. I completely understand how frustrating it was to have the wrong address, wait days for a reply, and then be left with a shipping company that was impossible to reach. That’s not the experience we ever want for our customers. Since dealing with the carrier was so difficult, we can offer a refund for the cost of the item. If you’d like to proceed, please email us directly at [email protected] and we’ll get it processed right away. With Paws and Smiles, Marlene’s Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hey Maru, I know this reply is late, but I wanted to address your experience properly. Waiting weeks without clear tracking or a response is understandably frustrating — and I’m really sorry that happened. We take every order seriously, and it sounds like yours didn’t get the attention it should have. If your Kitty Kurlz never arrived or you still need help, please email us directly at [email protected] so we can personally sort it out for you. We’d love the chance to make it right and give you a much smoother experience if you decide to shop with us again. With Paws and Smiles, Marlene’s Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Bob, I totally understand how disappointing it is when a kitty toy just doesn’t spark interest — even when you try everything. Some cats are picky, and it sounds like the Kitty Kurlz just wasn’t their thing. We’d love to help you find something your cat will love next time, and if you’re open to it, we can suggest a few of our bestsellers guaranteed to get some paws moving. With Paws and Smiles, Marlene’s Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hey A, Thanks for sharing your experience. I totally get it, and I’m sorry your cats weren’t fans of the ball. Sometimes even the most enthusiastic kitties have their preferences, and it sounds like this one just didn’t hit the mark. It’s so thoughtful that you donated them to a kitten rescue — that’s such a sweet way to make sure the toys still brought some joy. If you’re up for it, we’d love to help you find something your cats will really love next time, and we’d be happy to offer a little something to make it easier on you. With Paws and Smiles, Marlene’s Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hello Barb, I know this reply is coming much later, but I’m really sorry you felt ignored and left without answers. Waiting that long without clear communication is understandably frustrating. If your order still hasn’t arrived — or you still need help — please email us directly at [email protected] and we’ll personally look into it for you right away. If you’re ever willing to shop with us again, we’d truly appreciate the chance to give you a much better experience next time. With Paws and Smiles, Marlene’s Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hey Randy, I know this reply is coming well after everything unfolded, but I still wanted to respond properly. After reviewing your case again, the confirmation you received (Order #10**) unfortunately didn’t match our official order format, and we weren’t able to locate it in our system at all. That’s why my colleagues explained it appears to have been placed through a copycat site using a similar name. We completely understand how confusing that must have been — especially if the store name looked like ours and even appeared that way on your bank statement. These lookalike sites can be incredibly misleading, and it’s frustrating for both customers and us as a small business. We would never deny an order that was genuinely placed through our system, and if it had been with us, we absolutely would have made it right. In situations like this, contacting your bank for a chargeback is genuinely the fastest way to recover your funds. We’re really sorry you had to deal with that stress. If you ever decide to order directly through our official site, we’d truly appreciate the chance to give you the experience you originally expected and show you the difference. With Paws and Smiles, Marlene’s Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hello Robbie, I know this is a very late reply, but I still wanted to address your review properly. I’m really sorry you felt gutted opening your order — that’s the worst feeling when you’re excited for something to arrive. I do want to gently clarify that we’re not affiliated with Walmart, Temu, or any “fake” marketplace products. We don’t send knockoffs, and we definitely don’t operate that way. If what you received didn’t meet expectations, it’s far more likely there was a defect or quality issue with that particular unit — which, while rare, can unfortunately happen. That said, if an item arrived faulty or not as it should be, you absolutely deserved a quick resolution. A full refund or replacement would have been offered straight away had we connected. If this still hasn’t been sorted, please reach out with your order details so we can make it right. And if it has already been handled, we’d genuinely appreciate the chance to restore your confidence in us in the future and show you the quality we’re actually known for. With Paws and Smiles, Marlene’s Pet Shop Team 🐱`