MarlenespetshopReviews of marlenespetshop.com

Response from MarlenespetshopFeb 17, 2026

Hi Fredrik, Oh no! We’re really sorry to hear that your toy arrived faulty. That’s definitely not the experience we want for our kitties—or their humans. We completely understand how frustrating it must be to get something that doesn’t work as expected, and we truly wish we could have assisted sooner. It seems we might not have received your earlier message, but we genuinely want to help make this right. If you reach out to us at [email protected] , we can look into a replacement or another solution so your kitty can enjoy a proper toy. Your satisfaction really matters to us, and we want to do what we can to turn this around. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Kara, Oh no! We’re really sorry to hear your cats didn’t take to the toys. It sounds like we might not have received your earlier emails in time, and we truly apologize for the delay. If you’d like, please reach out to us directly at [email protected] , and we’ll do our best to make things right for you and your kitties. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Sheri, We’re really sorry for all the frustration with your order—it definitely didn’t go as smoothly as we hoped. Your package was initially lost but later found. When you let us know you no longer wanted it, that was completely fine. We did offer a way to process a refund through a return, but we didn’t receive any updates from you after that. If you’d still like to sort things out, just reach out to us and we’ll be happy to help! With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi K., We’re really sorry to hear about your experience with the charms. We want to clarify that all our charms are carefully made, and we always stand behind the quality. It sounds like there may have been a shipping issue that caused the rusting, and we’re sorry this affected your order. If you’d like, please reach out to us directly at [email protected] so we can sort this out and make things right. We’d be happy to offer a discount or replacement to ensure a better experience. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Josh, Oh no! We’re really sorry to hear that one of your Kitty Kurlz ripped and that your cat hasn’t been interested in the other. It sounds like a frustrating experience! It seems we didn’t receive your direct message, otherwise we would have jumped in to help right away. If you’d like, please email us at [email protected] and we’ll see what we can do to make this right—sometimes a product can be defective, and we’re happy to help. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Darius, Oh no! We’re really sorry to hear your toy didn’t hold up as expected. Sometimes, a product might be defective or not quite up to standard, and it sounds like this could have been the case with your toy. That’s definitely not the experience we want for our kitties or their humans. If you still need assistance with this, kindly email us at [email protected] and we’ll see what we can do to help. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hey Celia, We totally get why this was frustrating, and we want to clear things up. Yes, we were close to going out of business a while back, but we’ve sorted things out and are fully operational now! Orders sometimes take a little longer, but we always aim to get every kitty toy safely to its home. If you still have any issues or want to try another product, just shoot us an email at [email protected] —we’d love to help. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Toni, Oh no, we’re so sorry your Kitty Kurlz didn’t work out! It sounds like you may have received a defective item at the time. Unfortunately, we never received an email from you back then, so we weren’t able to help. Since a few months have passed, we can’t process a return for that order, but we’d love to make it up to you if you’d like to try another product. We can offer a special discount and free shipping on your next order to help your kitty find a new favorite. 🐾 With Paws and Smiles, Marlene's Pet Shop Team 🐱