MarlenespetshopReviews of marlenespetshop.com

Response from MarlenespetshopJan 30, 2026

Hi there, Thanks for sharing your experience. It’s great to hear the Kitty Kurls held up, but we’re sorry the StarkBall didn’t meet expectations 😔. Electronics can sometimes act up, and that’s never fun for you or your kitty. If you’d like, you can reach out to [email protected] and we can see about helping you with a replacement or trying a different toy — otherwise, we really appreciate the honest feedback and will use it to improve our products. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopJan 30, 2026

Hey Julian, We see this is from last October — so sorry your emails didn’t get answered back then 😔. If you’re still interested, please reach out to [email protected] and we can check on your order or see if we can help your kitties find a toy they’ll actually enjoy. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopJan 30, 2026

Hey John, Thanks for leaving your feedback. We understand how this looks from the outside! Just to clarify, all of our toys are made by us and shipped from our own production — nothing is sourced from other stores or marketplaces. If you want to check on an order or get more details, you can always email [email protected] and we’ll be happy to help. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopJan 30, 2026

Hi Heather, Oh no — that’s definitely not the experience we want for anyone 😟. Since this is from last year, it’s possible something went wrong with the shipping at the time. If you email us at [email protected] , we can check your order and see if we can make it right or offer a new toy for your cat to enjoy. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi TJ, We’re really sorry to hear that the Kitty Kurlz didn’t catch your cats’ attention. 😿 We completely understand how disappointing it can be when a product doesn’t meet expectations, and we truly value your feedback. Just to clarify, we carefully select our products and handle them ourselves but we always appreciate hearing how we can improve. If you’d like, feel free to reach out to us at [email protected] and we can suggest something else your kitties might enjoy, with a little bonus discount and free shipping. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hey Diane, Thanks for sharing your experience. We’re really sorry the Kitty Kurlz didn’t capture your cats’ interest and caused frustration. 😿 We always want our products to delight both kitties and their humans, and it looks like this one missed the mark. We’re glad we could work out the 75% refund and offer the option to donate the toy, our goal is always to make things right and help cats in need at the same time. If there’s ever anything else you’d like to try, we’d be happy to help with a recommendation and even a little discount for next time. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hi Lyndi, Oh no! We’re really sorry to hear that the Kitty Kurlz didn’t meet your expectations. 😿 We always aim for our products to match the photos and descriptions, but it sounds like this one didn’t quite hit the mark. Sometimes cats are a little picky and it can take a bit for them to warm up to new toys—but we completely understand how disappointing this must have been for you. If you’d like, please reach out to us at [email protected] so we can see how to make this right or suggest another toy your kitty might love. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 17, 2026

Hey Michael, Thanks for sharing your thoughts. We’re really sorry to hear that your experience didn’t meet expectations. We strive to provide accurate product descriptions and timely support, and it sounds like we fell short here. Just to clarify, we don’t hide any reviews—every piece of feedback helps us improve, and we value even the critical ones. We also work hard with our shipping partners to get orders to our customers as quickly as possible, though occasionally delays do happen. If you’d like, please reach out to us at [email protected] so we can personally look into your order and see how we can help make this right. Your satisfaction really matters to us! With Paws and Smiles, Marlene's Pet Shop Team 🐱