MarlenespetshopReviews of marlenespetshop.com

3.8374 reviews
Pet Stores

Marlenespetshop

About Marlenespetshop

Marlenespetshop is listed under Pet Stores.

Marlenespetshop (marlenespetshop.com) has 374 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: marlenespetshop.com
Website: marlenespetshop.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Marlenespetshop reviews

Showing 244 reviews with 5 stars · Clear filters

Connor B.
Jun 11, 2026
I gave them a perfect rating because of the Kitty Kurlz
I gave them a perfect rating because everything was easy. From ordering to delivery. My kitten absolutely loves his Kitty Kurlz. My only regret was not ordering another set so I can make it even bigger when he gets older.
Response from MarlenespetshopJul 23, 2026
Hi Connor, Thank you for I'm glad to hear that everything went smooth. It brings so much happiness seeing cats enjoy their toys. Any questions? I'm happy to help: [email protected] Thanks, Mia
Ben
Jun 11, 2026
Great product at a better price
My experience with Marlene’s Pet Shop was really positive. They drew me in with their marketing and with the ingenuity of their products. My cat loves the toys we’ve gotten from them, and I really just have no complaints. When quality of the product meets or exceeds the cost, it gets a thumbs up from me!
Response from MarlenespetshopJul 23, 2026
Hey Ben, Thank you for your warm words! Your review makes our day better! Customers' satisfaction is our top priority. We're pleased to know you and your cat were left with positive emotions. We'd love to see your cat! You can share photos at [email protected] Respectfully, Mia
Sue
Jun 11, 2026
Each step went well
The ordering went very smoothly and there were no issues with the delivery.
Response from MarlenespetshopJul 23, 2026
Hi Sue, Thank you for your review. We're glad everything from ordering to delivery went smoothly—that means a lot to us. If you run into any issue, drop us a line at [email protected] — we'd love to help you. Respectfully, Mia
D. Waheedah B.
Jun 11, 2026
Best Cat Products
My Ragdoll, Arashi loves — absolutely loves the Kitty Kurlz!! And we recently purchased a window hammock as well, which has become his favorite place to birdwatch or take a sunny nap! The absolute best products!!
Response from MarlenespetshopJul 23, 2026
Hello Waheedah, Thank you for sharing this! There’s nothing better than seeing cats in love with their toys. I'm also pleased to know Arashi has found comfort in Marlene’s Signature Hammock. If you don't mind sharing a few pics with us at [email protected] I'd be happy to see Arashi taking a sunny nap. Respectfully, Mia
Howitzer
Jun 11, 2026
My cat Sushi loves his KittyKurlz
My cat Sushi loves his KittyKurlz. And the shipping was quite quick.
Response from MarlenespetshopJul 23, 2026
Hey Howitzer, Thank you for your feedback! We are glad to know KittyKurlz was a hit with Sushi too. If you run into any issues, let me know at [email protected] Respectfully, Mia
Yoonhee K.
Jun 11, 2026
Great for Kittens!
They arrived very quickly and were exactly as expected! I linked two together to make one larger one. My older cats weren’t very interested, but the new foster kittens love it!!
Response from MarlenespetshopJul 23, 2026
Hey Yoonhee, Thank you for your feedback. It's a pleasure to hear that your new family members enjoy their new toy. I'm glad everything from ordering to delivery went smoothly too—that means a lot to us. If you have any questions, just shoot me a line to [email protected] Respectfully, Mia
Courtney B.
Jun 11, 2026
The toy itself
The toy itself? A hit. Bento has been absolutely obsessed with it and goes back to it again and again — so on the product itself, I have zero complaints. The experience getting here, though, is worth noting. Shipping took a couple of weeks, which felt longer than expected. And in the meantime, my inbox got flooded with emails urging me to add to my order. One or two follow-ups is fine — six or seven starts to feel like a lot. By the time the toy arrived, I was a little worn out by the whole process. Happy customer in the end, but I'd love to see the shipping and email experience catch up to the quality of the product.
Response from MarlenespetshopJul 23, 2026
Hey Courtney, Thank you for sharing this! Glad to hear that Bento is enjoying their new toy. We apologize the shipping took so long. It's not the service we want to provide. We'll be happy to see Bento playing with the toy. Feel free to send us a few pics or a short video to [email protected] Thank you, Mia
Breann
Jun 4, 2026
Helpful Staff
My cats didn't have as much interest as I'd hoped in the kitty kurlz, but Mia helped me out to ensure I could find a product they might like more
Response from MarlenespetshopJul 22, 2026
Hi Breann, I'm sorry to hear that your cat is not interested in our toy. We definitely want to make this right - please contact us at [email protected] Respectfully Mia

MarlenespetshopReviews of marlenespetshop.com

About Marlenespetshop

About these reviews

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MarlenespetshopReviews of marlenespetshop.com

Marlenespetshop reviews

I gave them a perfect rating because of the Kitty Kurlz

Great product at a better price

Each step went well

Best Cat Products

My cat Sushi loves his KittyKurlz

Great for Kittens!

The toy itself

Helpful Staff

About Marlenespetshop

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Marlenespetshop reviews

I gave them a perfect rating because of the Kitty Kurlz

Great product at a better price

Each step went well

Best Cat Products

My cat Sushi loves his KittyKurlz

Great for Kittens!

The toy itself

Helpful Staff