Jacob Scott T.
Very good service
Very good service. The lady was very nice and helpful.
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Marks Mattress Outlet (marksmattress.com) has 331 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jacob Scott T.
Very good service. The lady was very nice and helpful.
Hannah
Great mattresses, excellent service !! 10 out of 10 recommend it 😁
Kurt W.
Good service. Very helpful.
Amy H.
Really helpful and answered all my questions. I would recommend this place to everyone. Very down to earth people.
Bob & S.
Loved our experience; Graham was knowledgeable, helpful, and professional. We came from east of Dayton OH based on reviews and recommendations, and it was worth it! Bob and Sue
Sheri N.
We are very happy with our recent purchase of a king size mattress set. We are repeat customers and will continue to be customers in the future! Great service and great prices! Thank you, Dr. Juan Nunez Henderson, Ky
Jennifer W.
Monique was excellent. We had great service and you can't beat the deals here. So glad that I decided to go!
Heather L.
We purchased a king mattress, box springs and frame from Mark's in Hermitage. Shopping was a pleasant experience, delivery fine (for a fee). Problem started less than a month later, the mattress developed ridges in it. We were told to file a warranty claim with the manufacturer which we did. Their findings were that the mattress was DEFECTIVE they would replace with 'a comparable mattress' and all we have to do is pay over $350 for shipping (in advance). Mark's says the mattress is discontinued and they have no relationship with the manufacturer. Unless we want to come up with the money for shipping we are completely out of luck. No store credit offered - NOTHING. DON'T BUY FROM THIS COMPANY - YOU MAY LIVE TO REGRET IT!!!
Response from Marks Mattress OutletJan 21, 2019
Heather, I'm looking into what happened based on your review. Can you please provide anymore details so I can get this look into ASAP. When did you buy? What was the price? Can you send me some pictures of the issue directly to me [email protected]. From what I can gather so far is that your mattress was made by Restonic and looks like you mentioned they found the mattress defective but would require you to pay for shipping of the replacement mattress in advance. Thanks, Hope to hear back soon to