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Marks Mattress Outlet (marksmattress.com) has 331 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Kristy
David was friendly, explained my options very well, and was happy to answer my many questions when I came in to see options and pricing. When we came in to buy the sales lady did not seem happy to be there or wanted to answer our questions.
Lynda A.
The advertising is deceptive. They advertise that their mattresses are 50-80% cheaper. Not true.
Response from Marks Mattress OutletMay 15, 2019
Lynda We are sorry you feel this way. However our Name Brands for up to 80% off is 100% accurate. Can you please let me know where we fell short on this statement so we can improve our pricing. My email is [email protected] Thanks Cris
Aaron A.
The sales lady was great! We picked up our mattress a week after we bought. We got it home and we did not like it. I don't know if things got switched or what. My mattress feels warped when I lay on it (feeling like I might fall off).
Response from Marks Mattress OutletOct 11, 2018
Aaron, Please contact the Crawfordsville store. Candace will be glad to assist you. We want to make sure that you are satisfied with your purchase and happy with the product. - Mark's Mattress Outlet
Brian
Our first purchase at Mark's was fantastic and we still comment to one another regularly "omg best bed ever!" We got a fantastic queen size bed for $600 including the frame when we bought a few years ago. Then we came back to buy our daughter's bed a couple years ago and were similarly pleased with the comfort and the price. This week we returned to buy our son's bed and felt like the low-price part of the deal has been lost. We didn't really have time to shop around and went to Mark's expecting a good deal. I was disappointed. The bed is fine, but the price felt like full retail. Next time we buy, I don't feel like the drive across town will be worth it.
Sharraff M.
Awesome customer service. Disappointed that they couldn’t accommodate my selection for Cali king adjustable base
Jared H.
The bed isn't as comfortable as we thought it was and when it arrived there was a stain on one of the matresses and snags with strings on both mattresses. When buying something new, I would expect it to be clean and in great shape. We called the store and was told that it happens and that was it.
David U.
Priced two different times, got told 2 diffetent things. It is not a goid as i expected.
Response from Marks Mattress OutletJan 16, 2018
David, thank you for the review. Our goal is to satisfy 100% of our customers 100% of the time. Based on the review, there is something we apparently missed. We would like to have a chance to get that 5-star rating. Please let us know how we can help you. As far as any pricing differences go, we frequently run specials on one or more mattresses, adjustable bases or accessories. If one of those promotions was in effect, that could have resulted in a difference. From time to time, a local store may have special pricing for floor models or overstocks that could also result in different pricing being given at different times. That notwithstanding, our hope is that you have an unqualified positive experience with the quality and fit of our products and our service delivery. Please contact us at [email protected] to share specifics of your experience and to allow us to look deeper into how we can improve it. And hopefully, we can replace this 3-star review with a 5-star rating. Thanks!
