Marks Mattress OutletReviews of marksmattress.com

AWFUL Do not recommend.

Share my HONEST opinion??? You won't like it. The ONLY reason I came to Marks Mattress Outlet is that it was promoted by Doug Ramsey, who I think highly of. The salesman assured me that my selection was top of the line, a very good mattress and a product that was exclusively sold by Mark's Mattress. He did not tell me that that in order to validate the warranty I HAD to buy a box spring from Mark's at the purchase of a mattress. I wanted a low profile box spring, but there was none in stock, so I purchased the mattress, took it home and ended up buying the low profile box springs from another supplier that was in stock in their store. After a few days the mattress I bought from Mark's began to sag in the middle and on the sides. I filed a complaint, followed instructions given to me by the salesman.who assured me he would call and that I shouldn't have any problem exchanging the mattress. I waited and waited and waited. Two weeks went by and I finally called to inquire about the outcome of my complaint. THAT'S when I was told my warranty was no good because I did not buy a box spring from them. When I asked the salesman why he didn't tell me about that issue, he told me I should have read the contract that I signed. Yes, I sure should have. That part is my fault, however I did inquire about a low profile box springs which would have had to be ordered and he couldn't give me a date when it would come in. I feel that the salesman should have made me aware what the contract read at that time. I then asked the salesman to explain to the owners what transpired on the day I bought the mattress and he said he would. Another week went by and I called again. The same salesman told me he had talked to the owners and mentioned that he neglected to tell me about the box springs, but he told me he would talk to them again. After another week I went to the store personally to ask about the out come. It was almost closing time when I walked into the store to find the salesman laying on a mattress with a young lady who ran to the back of the store as soon as I made my presents known. I was given the run around and he said he would talk to the owners again. Another week passed and I called only to be told my warranty was no good because I had bought a low profile box springs from another mattress store. I ask him again if he told the owners that he did not tell me anything about having to purchase a box springs from Mark's and after further questioning he admitted that he just didn't think it would help my cause by telling on himself. I did call him a poor salesman, and that I felt he should not have been trying out mattresses with the young lady I witnessed and a liar. Now we are stuck with a saggy mattress on a good low profile box springs and as far as I know the terrible salesman is still selling mattress and lies to unsuspecting customers. I will never purchase from Mark's again.

Price was just high for me

The promise of what product was and said they would set up in the house. Deliver but was told they didn't know how to put it up. This was a promise by the salesman as part of the package. Would not buy from here or refer others to this business,

Purchased in Oct 2018 based on Dave Ramsey recommendation, The salesperson was filling in at this store because they didn't have coverage. The delivery was botched and after taking a half day off work the salesperson owned up to his miscommunication with the delivery people and their response was we can " do it in a couple of days". After a week of sleeping on the mattress the foam bunched up in the middle. We worked for hours trying to flatten it out. My wife has had back and hip pain ever since we got the mattress. So we have removed it. We have tried for the last 4 weeks to contact the company with email and phone calls, to no evail. So now I have a King size $4300.00 bag of foam we can't use in storage. If I did business this way I wouldn't be in business long. Just sad.

Gross misrepresentation of product. We were told cheaper mattress would last 3-6 years. This was said several times. Two WEEKS later significant body imprints. Signifcant. No way could it last even a year. Crawfordsville Indiana store. The saleswoman very friendly and of course seemed trustworthy. Lol. Stupid impulse buy without research. Bought 28, 2018

This mattress is awful. Would not recommend to anyone can’t sleep on it

Me & my wife waited over 2 hours just to have the paperwork done . We arrived at a little after 5:30 and did not get out of the store until closing time 8:00pm. The salesman was not properly trained.