Bought both King and Queen mattresses with box springs 2-1/2 years ago. Queen still great but King is "broke down" significantly. After stopping in store about a week ago, we filed claim form and did all that was asked and wasted three days only to find out we now need to go to manufacturer which i have done online. You know those tags that consumers can remove from mattressess?? Well DONT!! Have to have to file claim!! We have receipt and everything showing proof of purchase for mattress and also handwritten 10 YEAR WARRANTY ON BOTH MATTRESSES! I am so upset after spending almost $2000 a little over two years ago. i will never shop there again and be sure to spread the word to all I know.
Update because I can't reply directly to the reply to my original review is they offered me $400 store credit on a mattress that I paid $700 for! No thank you! Not something you normally do? Well you should especially when the receipt from the store explicitly States 10 year warranty on both mattresses. Furthermore, yes we remove the law tag no one told us not to or that there would be any reason why we shouldn't as do I'm sure a lot of people. Nice try but you will get the review that you deserve!!!!
Response from Marks Mattress OutletJan 11, 2019
Good afternoon Ms. Little,
After speaking with both the store manager and the regional manager, I think I'm up to speed with where we're at with your issue. I believe you purchased a Symbol mattress from us and that is the one that is currently defective. As with many retailers, the fastest way to get a movement on a warrantied product is to have the consumer contact the manufacturer directly. With that being said, if I understand correctly, you have removed the law tag, which will make getting a manufacturer's warranty claim very difficult. So, even though this isn't something we'd normally do, we're willing to extend to you an in-store credit in the amount of $400. You can apply that credit toward any mattress we currently have available. If you'd like to discuss this further, I can be reached directly at 812-491-6275 or at [email protected]. Take care, Jeremy
SO
Scott O.
Unacceptable service and quality
Purchased in Oct 2018 based on Dave Ramsey recommendation, The salesperson was filling in at this store because they didn't have coverage. The delivery was botched and after taking a half day off work the salesperson owned up to his miscommunication with the delivery people and their response was we can " do it in a couple of days". After a week of sleeping on the mattress the foam bunched up in the middle. We worked for hours trying to flatten it out. My wife has had back and hip pain ever since we got the mattress. So we have removed it. We have tried for the last 4 weeks to contact the company with email and phone calls, to no evail. So now I have a King size $4300.00 bag of foam we can't use in storage. If I did business this way I wouldn't be in business long. Just sad.
MG
Merci G.
Went to compare prices and got the best…
Went to compare prices and got the best deal around the area with a new mattress.
CS
Channing S.
Incredible service!!
Incredible service!!! I just moved to Nashville from Pittsburgh and the person assisting me (Nikki) was amazing and made it a very enjoyable experience. She did not pressure me at all to purchase and told me all about the area. I purchased a mattress and I called back the next morning because I forgot I needed to purchase a box spring as well. Even though my mattress was already on the truck to be delivered she got the truck to come back and pick up the box spring for me as well with no extra shipping cost. I HIGHLY recommend them. Plus I love my mattress!
KB
Kevin Brenda Q.
Recommend this place!!!
Recommend this place!!!
Very helpful... Had exactly what we were looking for and was able to deliver the same day... Was nice that they offered a military discount as well...
PA
Paul
Staff knowledgeable
Staff knowledgeable, helpful, no pressure. Highly recommend.
