Marks Mattress OutletReviews of marksmattress.com

The salesman that approached us was super friendly and at first seemed to be knowledgeable about mattresses. But as we continued to discuss options it seemed that he was just good at saying what he thought we wanted to hear. I'm not sure he really knew much about his product. he changed the pros and cons of certain types of mattresses to just sell something. I felt the prices were reasonable so if you already know what you want then they would be a good source. I did end up buying a mattress and have had it for 30 days with no issues presently. We were going to buy additional mattresses for my kids but after being there for over an hour and haggling over prices, he realized that they didn't even have the mattresses he was selling us and no plans to get that mattress any time soon. Seems like he should have checked inventory--it's right at the back of the showroom in plain sight--while waiting for the manager to approve or disapprove the price. I did not appreciate the push to get me to give them a 5 star review. I felt that if they gave me good service and a good product they wouldn't have to coerce me to give them a 5 star review. that issue came up several times with the manager and salesmen..."We'll give you a discount if you give us a 5 star review"

We purchased a king mattress, box springs and frame from Mark's in Hermitage. Shopping was a pleasant experience, delivery fine (for a fee). Problem started less than a month later, the mattress developed ridges in it. We were told to file a warranty claim with the manufacturer which we did. Their findings were that the mattress was DEFECTIVE they would replace with 'a comparable mattress' and all we have to do is pay over $350 for shipping (in advance). Mark's says the mattress is discontinued and they have no relationship with the manufacturer. Unless we want to come up with the money for shipping we are completely out of luck. No store credit offered - NOTHING. DON'T BUY FROM THIS COMPANY - YOU MAY LIVE TO REGRET IT!!!

Bought both King and Queen mattresses with box springs 2-1/2 years ago. Queen still great but King is "broke down" significantly. After stopping in store about a week ago, we filed claim form and did all that was asked and wasted three days only to find out we now need to go to manufacturer which i have done online. You know those tags that consumers can remove from mattressess?? Well DONT!! Have to have to file claim!! We have receipt and everything showing proof of purchase for mattress and also handwritten 10 YEAR WARRANTY ON BOTH MATTRESSES! I am so upset after spending almost $2000 a little over two years ago. i will never shop there again and be sure to spread the word to all I know. Update because I can't reply directly to the reply to my original review is they offered me $400 store credit on a mattress that I paid $700 for! No thank you! Not something you normally do? Well you should especially when the receipt from the store explicitly States 10 year warranty on both mattresses. Furthermore, yes we remove the law tag no one told us not to or that there would be any reason why we shouldn't as do I'm sure a lot of people. Nice try but you will get the review that you deserve!!!!

The showroom attendant was friendly and personable but seemed to have very little experience and he needed a lot of support from management which caused for a very long evening with multiple register errors that took lengthy corrections from management before we could finally close the sale late into the evening. So, for the showroom attendant we give *** 3-stars, since he is learning, but clearly needs much more training from his supervisor. As for the Sleep Natural Skygarden Cushion Firm Eurotop that we paid top dollar for, we have never been more than disappointed in the quality of a mattress. Being a middle age couple, we have owned several mattresses over the years. And, this is the first time we have every felt ripped-off. The product is a huge disappointment to say the least; especially considering $3k+ price tag. The quality is simply not there. The mattress is lumpy and has multiple pressure points making for many very uncomfortable nights. After multiple trips to the chiropractor, we still ache every morning and are planning to give the mattress away. It does seem to sleep better with just one person, but considering that we are a married couple, one person on the bed and one on the couch only works if you are in a dispute, LOL! We would never buy this bed again and we have been telling all of our friends to stay away from this product. As for the mattress we can only give it *1-star. That's only because it looks good, but nothing else good can be said. Sorry to sound so harsh, but it is the cold hard truth. (no pun intended) So, this gives our experience with Marks Mattress Outlet an overall average rating of **2-stars.

bought twin bed and box spring...took it home and found the box spring was too tall for my son's bed. couldn't return it. literally 15 minutes from purchase. need to have flexible policy.

Customer experience in the store earned 5 stars but follow up and delivery earned 2 stars. I was promised a calll and delivery the week following purchase. I did not receive a call and when I called I was informed that it could take a couple of weeks before mattress was delivered. Failure to call me and failure to more truthfully explain possible delays at time of sale earned low score. Mattress was delivered Saturday - the last day of “the following week “.

the manager totally scammed me...quoted me a price on the phone and when i got there was given a so called discount to make it look like i was getting a deal but with the discount it was the quoted price...so not a deal !!!!! at all..also charged me more to deliver then the delivery charge then said i was getting a discount because i bought 2 Mattress NOT TRUE it was the actual delivery charge

Happy with their products. Beyond frustrated with their customer service. Felt more like your stereotypical used car saleman. Talk fast, promise high, deliver low.