Mark Ryden USA Official StoreReviews of markrydenusa.com

I placed an order with expedited shipping on November 27th. The website clearly stated that delivery would take 3-6 business days. It has been 17 days, and my order still hasn't arrived. Unfortunately, I had to leave for another country, and they refuse to refund my money. The customer support team takes five days to respond, which is unacceptable. This has been an awful experience. I feel completely deceived and cheated out of my money. Avoid ordering from this place under any circumstances!

It has been 10 days since my order. I was charged for the order and the order has not been shipped yet. No updates from the official store on the status of the order or why the order is not shipped yet. I may start the dispute process.

Hi! Great things and great support! Thanks a lot!

Bad customer service and long response time. Buyers need to pay return shipping to France that will cost as the item. Avoid at all costs. They do not even have phone number and chat is not working.

Fast service and great quality highly recommend

Perfect service, fast shipment. I have received great backpack that I love from first use.

Website said all items ship for free. Bought Spectrum Backpack and I was told I need to pay $15. Customer service was no help. Just tell me how much I'm paying from start. Update: I just got a response from Mark scolding me 😀 Here is my response: This is my first time shopping with you guys. If this is the best you got it's unfortunate. I know what I what. The backpack I wanted was very specific. I don't want alternatives. Before my purchase I reached out to your customer service and was told there is nothing we can do. I can give you a name if you want. I saved the email. Then I made my purchase. If the Spectrum Backpack requires special packaging then say so on the website before checkout. The website states all shipping are free no exceptions. I am a loyal person. With these shady comments from Mark then I'm going to tell everybody I know about you guys and bottom line Don't buy from them. What you see on the website is different from what you pay at checkout especially for Spectrum. Terrible business practice. Now you get a zero from me. Also I will notify Better Business Bureau. Thanks. Also I just received the backpack. The packaging is the worst I have seen. This is what I paid $15. It was wrapped cheap, poor, not in box to protect the bag. So what is the point of telling me it comes in a special packaging. Looked cheap. I have photos if you want it. Terrible!!!

Theeis no way to contact you by phone. That is horrible. I want to ask questions about the product before I buy and you do not answer emails. There is no customer service, just a lack of customer service. You are too cheap to have staff. Your store in San Francisco does not have a phone number. So I ordered a product via email and itf it does not have what I wanted, I will return it. That costs you more in the long run. bad business model.