Mark Ryden USA Official StoreReviews of markrydenusa.com

I did not realize the package was coming from mainland China and it would take over 2 weeks to get here

Product took too long for delivery and the communication throughout the process was not ideal. The product, however, is great!

I didn’t like how the product was packaged. It looked very cheaply packaged. It looked like a garbage bag with a bunch of tape on it. The product itself was very nice, but the packaging needs improvement.

Backpack looks fine o overall but the CHARGER doesn't work, I mean, come on. Something that simple was done right? It won't charge. So disappointed.

Der bestellte Rucksack war fehlerhaft. Die Schnalle zum Verschluß ist falsch montiert, sodass der Rucksack nicht vernünftig zu schließen ist. Ich habe diesen Fehler per Mail reklamiert und will den Rucksack zurücksenden. Dazu muss man sich aber an Mark Ryden wenden. Habe ich getan, aber bisher keine Antwort erhalten. Das ist schlecht.

Lack of communication.

Reaching out the me as customer is very important to me. That is what they did well. What was less or even bad, was the fact that i paid online, only to receive a mail later that shipment to my location was not possible and that I had to pay an additional fee. I was not even offered the option to opt out. (cancel my order and receive my money again) I was under the impression that if I had not pay the additional fee, I would lose my investment. If that was not enough, I was reminded 3 different times (via email) while I already made the additional payment. When I finally responded with a copy of my payment, there was no apology whatsoever. Just that the payment was received and that the bag was on its way. From that point on, it went smooth again. The product was received in good order. I still think that it was way too expensive for what I received.

Late delivery for Christmas. Only delivered yesterday.