Caroline L.
What has been said and done is different
I ordered hair extensions and paid extra to be delivered by DHL express 2-3 days. I’m being told now that they are being delivered by fedex and it will be 6 days. This wasn’t what I wanted nor what I ordered. I have asked for a full refund as it is within my consumer rights. I will update when I receive my full refund. I will be taking it up with PayPal of the company aren’t helpful. 08/08/21 UPDATE I’ve now had notification that the delivery is DELAYED. So I won’t be receiving the express delivery I paid an additional £15 for. Utter Utter rubbish. 11/08/21 UPDATE Not received as promised.Another delay notification with no date of delivery being given. Refund requested again for the 4th time. No one returns my messages. 13/08/21 UPDATE Another delay. I’ve asked to speak with someone and they aren’t even acknowledging this.
Response from MarkethairextensionAug 6, 2021
Dear Caroline sorry for the problem, now the speed of our high-priority fedex to UK is the same as DHL. and to UK, we can not use DHL, because if we use DHL, there is a duty charged to customer, so now to UK, we only use Fedex, we will modify the imformation on our site! Jack MarketHairExtension


