Marin BikesReviews of marinbikes.com

A few things to mention here… 1. There is no way to contact customer service via phone. 2. I sent an email requesting an update on my order and no one ever replied. 3. My bike did not arrive in the type of box that was mentioned in Marin’s YouTube channel, and the bike had chipped paint on the carbon fiber frame. For a bike this expensive, I expected a better interaction with the company and a better product.

I love the handle bars. The old ones on my nail trail were well overdue. The quality is great and the shipping was fast.

First off, why do you have at least 40 different dropouts? And Secondly, why is the cost to ship a small lightweight part to my door nearly as much as the part? Rediculous.

Received my new bike on Friday. When I attempted to assemble it, I found that it is missing the bearing cups in the head tube and has three small chips in the frame. I emailed customer service right away and sent in a customer service form first thing Monday. It’s impossible to find a phone number to call and beyond frustrating at the slow response.

My grandson loved the sweatshirt, especially the bear on the back. He’s only 8 so I ordered an XS. It’s big but he’ll grow into it.

Buena experiencia con la marin Rift zone 1 ,geometria todo ok pero el cuadro fisura tubo superior por defecto de fabricación y la garantía no responde ,bici con un año y Deporvillage da la misma respuesta : esperamos al fabricante a que responda ,o sea garantía de 5 años para nada ,denunciados a la OCU también .

I ordered the wrong derailer hanger and customer service took care of that and had the correct one off to me lickety split. Excellent customer service.

Bike arrived quickly and was well packaged! Thank you