MARIEMURReviews of mariemur.com

Ordered a bracelet and collar 2 weeks ago, paid for expedited shipping to receive in time for a gift, 2 weeks later now and the order is still unfulfilled. I've tried to email both the 'concierge' assigned to me and their customer support email, both of which bounce with a HTTP 550 error meaning the mailbox doesn't exist. I've also tried to reach out via socials, Instagram I've messaged 3 times and had no response, Twitter they've disallowed DM's, Facebook link on their site doesn't work and they don't have a page. I'll be disputing the charge with my bank and getting a refund, avoid at all costs, they still advertise regularly but I'm fairly convinced it's a scam website. EDIT: I have finally had an email from customer care after leaving this review and have replied with my complaints. Unfortunately there doesn't seem to be a way to reply to replies on Trust Pilot, or DM businesses, and I am not putting my email address publicly in this review. I will update if any resolution is found.

Excellent customer service and communication. I had trouble with my order and they helped me every step of the way. What a wonderful experience.

The customer service at Mariemur is just fantastic. At most companies these days, one has to actively hunt for live human beings to help. At Mariemur, the customer care concierges reach out to the customer. Aside from the service, the products are amazing. Incredible quality craftsmanship. Beautifully designed and executed. Thus truly is luxury lingerie. I look forward to being a frequent customer.

The customer service is exceptional! I was planning to purchase a final sale item and inquired regarding fit, as my size was out of stock. Customer service literally got measurements of the product from the production department and sent me images with the dimensions!! The agent put such an incredible amount of attention into my questions! Phenomenal company!

Recently placed an order and was conflicted between the sizings, the Mariemur team was super helpful in assisting me with this. My overall experience has been nothing short of pleasant! Absolutely adore the designs, brand ethos and creative direction of the brand. Can’t wait to receive my first set of lingerie!

I have bought several items so far and was blown away by the quality. You can tell it’s going to be amazing just from the box and silk bag the items come in. Such a delicious unboxing experience!

I had an issue with a product and Pylyp from customer service was very helpful finding a solution for my issue, Thx again Pylyp 🙏

Fast response, & seem to actually care & tried to help