Marcus by Goldman Sachs®Reviews of marcus.com

Terrible company! So easy to deposit but almost impossible to transfer out to a land bank. I’ve read this in many reviews now that I’m having trouble. Customer Service rep can’t help. Only back office knows what they are doing and no communication with them. Every time I call - someone will get back with me in 1 to 3 business days. We are going on 7 days and my online log in shows my accounts closed but they haven’t wired the money and no one will return my call. This bank is a scam of a company.

Marcus took long unreasonable holds on money I brought in. I was unable to purchase T-Bills from the treasury. They kept reverifying the sources of funds. They were transfer ACHs from my own accounts. Then the holds came off Feb 3, 2023. However, they still did not send the funds to another of my own institutions for purchases of a 6 month CD at 5%. I was told ready to go subject to verification of my receiving institution. While they had me on hold they disconnected. Then I called back and went through more verifications. Finally, they tried callling and other EST institution closed. Told to try back Monday morning. No call from them, so I called back. They said I was verified. Late in afternoon an Emett from fraud called stating "only way they are releasing my funds is if returned to originating institutions. Yes, that is from 3 or so. They also kept asking about returning to an institution, I had cancelled the incoming transfer to do to Marcus's unreasonable delays. I checked my account and it said cancelled outgoing wire. This series of events occurred Jan 24 - Feb 7 2023.

So I very legitimately scheduled a transfer to my linked (via plaid) checking account. The day of the transfer they blocked my access. Told me to call back after it "fails" which they would ensure it does. Called back - verified all details as usual. "To be extra careful we want you to write your SSN on a piece of paper and snail mail it to us." Super secure. Very nice. No fax either btw - just a shady PO Box I should Mail my ssn in written to with my DOB and Address. Thieves. Yuck. America, what happened?

a website that has not worked in one week of trying and having trouble getting my money out of the bank. they are playing "let's hold the money for as long as we can"

They locked savings account twice after instigating an outgoing transfer. A notarized "identity affidavit" was submitted per their request and 6 weeks later, account is still locked. All subsequent calls end with "call back again" for one reason or another. Their customer service consists of people with no authority to help. Infuriating!

I recently signed up for an account with Marcus and they locked me out. I called their customer service and they are completely useless and put me on hold for a combined 1 hour in total. They have my money held hostage and won't unlock my account. I am taking legal action and filing a criminal complaint. I have given them all of my personal identification verification information and they still won't unlock my account. Despicable company.

I am the Court appointed guardian for my mother, who has a CD with Marcus with most of her life savings in it. When I attempted to close it in order to pay her nursing home bills, Marcus repeatedly gave me PO Box numbers in PA to send certified copies of the same documents over and over again. Each time, even if USPS tracking numbers, the documents were lost in the mail rooms of Marcus. When you call, you can spend literally hours (2-4) getting the run around and being told to call back. You then start the whole process again, and get canned responses from the reps who claim they have no way to communicate with the legal department and everything takes 7-10 days. I was even told that maybe I should retain an attorney to assist with the process. They have no interest in honoring a request to close a CD, even if your loved one is being threatened with eviction from the nursing home. I have been trying since May to close a CD! This is insane, and they should not be allowed to get away with this!

After investing a large sum in a CD for five years, I proceeded to cash out. I started the process of wiring the money into my personal credit union with plenty of time before the CD matured. A telephone operator incorrectly inputted my credit union account number for the trial deposit causing a delay in closing the CD. The CD automatically renewed which cost me $1200 in early withdrawal penalties. I requested that my case by reviewed by upper management to get a reimbursement for the penalty which was not my fault. The recorded phone calls can easily prove the case in my favor, however my case was denied and I got stuck with the penalty. It's just wrong, and a classic case of the big corporation taking advantage of the little guy.