Marcus by Goldman Sachs®Reviews of marcus.com

They locked my entire account and resfuse to unlock it, without a reason. As simple as that. All my money is in that account, what is this nonsense?

We have been locked out of our account for 25 days. Repeated support calls (16 hours over 12+ calls, spending ~15 hours on hold) yield no results. Filed a formal complaint with the CFPB. Avoid at ALL costs! Protect your money.

Savings Account Locked. My savings account has been locked for 2 weeks. Customer service gives me a 3+ business day call back time each time I call. I was not notified of the lock and was never given a reason for it. The account has been locked for 15 days today and I submitted a notarized affidavit 7 days ago. Edit: My account was unlocked 20 days after the lock. No illegitimate activity occurred on my account; the reason for the lock was a transfer I made to an outside bank account that I had made two times prior. Do not use this bank. They kept me from my savings for ovet two months and I was finally able to close the account. Unacceptable.

They repeatedly reversed large outgoing transfers to other banking institutions over two years of various transactions. They offer decent savings rates, but they prevent you from withdrawing your money in a timely manner. Their CSR outright LIED to me stating that they "do not allow transfers to outside financial institutions." What the heck? So your money is allowed in, but you can't ever transfer it out?! This occurred with outside accounts set up and verified from within my Marcus account and from external accounts, so it didn't matter if the money was "pushed" or "pulled" from the other accounts. They even reversed transactions to an outside bank account that was originally established with funds transferred from the Marcus account over a month earlier. Stay far away. You have been warned.

Tried to open a CD online as their rates are the best. They said they sent me a 6 digit code to continue. No code came despite 4 requests. (Not in spam, not anywhere. )They told me to wait 30mins. I waited over two hours but no code came. It said my account was locked. I called back five times. Each time got confusing and confused 'specialist'. I gave up at that point and went to another place for the CD.

They make it so easy to deposit, but place a lot of obstacles for you to gain access to your own money. Since the online platform is limited, you reach out to speak to a rep. Very frustrating so when you call, they tell you need to refer to a "back office" person. Takes a great amount of your time, only to end the call with your issue unresolved.

I had opened a money market savings account well over a year ago and never had any trouble putting money in. This week, I had to make two transfers out in order to pay my taxes and they locked my account. After sitting on hold for well over 30 minutes on two separate occasions, I am still unable to get MY $80,000 out of MY account.

US citizen with account opened in US. Travel all the time. Can't login to accounts while overseas. Just stupid