Marcus by Goldman Sachs®Reviews of marcus.com

I’m going to cut to the chase. The customer support is the worst I’ve felt with in my 46 years. Everyone you speak to has a buffet answer to the same question. They will continue to transfer you without you knowing. When you make a request they mess it up only to find out days later. Then when you realize they have made such mistakes they tell you we will put it to an investigation to find out why this happened. They admit guilt but can’t problem solve or fishing correcting the mistake. They need to go to an investigation that takes 10 days. This truly the worst institution I’ve ever dealt with. We know big banks….. can be difficult but this particular bank is down right terrible. If I could give negative stats I would. Stay away they are really bad.

Opened a High Yield Savings account and was enrolled in their promotional offers including higher APY % and $100 sign-on bonus for maintaining an account balance of $10,000 for 90 days. Met the requirements and Marcus refused to credit my account with the $100 stating that I did not enroll properly, despite acknowledging my call in February ‘23 to ensure I had properly enrolled into the promo offers as described. Given my experience, I will be filing a complaint with the BBB. I recommend finding a better HYSA option than Marcus given their dishonesty.

So I worked for this company on the electrical side. I got the vibe one of the women didn’t like me and I was correct ✅ after a week of working there I was starting to get left out of things such as sandwich orders etc. Then then the other lady her colleague stopped talking to me or even helping me. The manager chose to ignore it all and low and behold they let me go the next week. Do not work for this company they are all very clicky 😊 just to add these ladies were a lot older than me but acted like school bullies 🤦‍♀️

Lock account without prior notice and lying to customer!!! I filed some complaints on BBB. The bank replied and said on 08/10 they will close my account and transfer my money but didn't receive my call backs on Aug 8 and Aug 9 so they cannot proceed. However, this is not the truth. The bank is lying to customers. I did receive emails regarding calling back to the bank, and I called back. On Aug 8, someone claimed to be a supervisor refused to close my account and denied the fact that I have requested to change my address in my previous calls. However, on 06/21, I have requested to send AOI to my new address. I told her I reached an agreement with the bank to close my account on 08/04, and I even agreed to the verbal statements of closing account. But she still rejected the facts. 08/09, I called again, a Rachel in fraud department answered my call. Rachel refused to tell me anything regarding my account (including when will the AOI be sent out) and also rejected to look into my issue. I made zero progress in this call too. The bank is not resolving my issue as they said!!! I did call back but none of the people answered the phone proceeded to close my account, which is in the contrary to their replies on BBB. They are lying!!!! I've attached my records of calling the bank on 08/08 and 08/09.

I used Instant link within this app to link a external US Wise account. Everything was ok until Marcus locked my account (no login possible) and denied any payment using my saving accounts. I did not received any notification for all of this. I discovered it when UMass notified me payment was refused. Even after they unlock my account (they locked by mistake), the problem cannot being solved by the chat; I’ve to call them. There is no way to receive a transcript of your exchanges, and they are telling something different every time you call. No way to send certified pdf or attachments by chat, only by paper and mail. I called them several time. First, they said they want to verify that it’s a personal account. I did everything they asked but my account it’s still under review. Each time I called, they pushed the delay by 2-3 business days. After the first call, they were supposed to unlock after they removed the US wise external account ; but they forgot and this caused me a lot of trouble. I asked several times to be call by a supervisor after all these miscommunication/mistakes by Marcus. I never received a call. After 4 weeks, I’m still not able to transfer money to my external account, and loosing 1 hour every other day to check the status. In comparison, linking this external account went fine with Bank of America app within 20 seconds (not 4 weeks). With BofA, a lot of issues can be solved by chat without loosing time listening to Jazz music during 30min. Looking at all review, it seems all customers are leaving bad reviews started since Nov 2022.

from such a big name, you would expect some decent service in ISA. I had ISA with Marcus, it took me half a year or so to transfer out, for whatever reason, it wasn't good, at some point I had to call both banks and make them talk. on top of that, Marcus seems to make so much fuss about advertisement - and ISA even if you want to move to them they do not accept transfers in. if you have ISA with them, their ISAs are not 'flexible'. their ISA relatively good rate, but not market-leading they have an app, unlike other investment bank-backed products, so this is good. they process payments relatively quickly which is good as well. however, not being able to transfer ISA in, is very very strange. but they rate now behind .3-.5% of the market leader, I only hold there like 1 GBP or so, to keep it open, in the hope they will be back on the market with something very good,

marcus is the worst credit company marcus is the worst credit company. stay away! do not engeage. they offer NO HELP or support. website poorly designed, cant reach a human (hide the chat button).

Treat your Marcus account like a CD or retirement acct. Do not treat this acct like an actual savings acct. If you need to transfer or wire money to external accts do so well in advance (greater than 1 week). Attempted to wire money into an escrow acct for a down payment for a home. Took 4 days and 10hrs on the phone with multiple representatives who all had different courses of actions I should take.