Marcus by Goldman Sachs®Reviews of marcus.com

They pre-approved me for a $350k line of credit for my business via AMAZON - and I was eager to move forward since Amazon Lending closed its doors. I applied for the line of credit and uploaded all needed documents (6 exact). The next day, they asked for a voided check, which I had already uploaded. I clicked on the link they sent to upload it again, but was unable to load more documents since I had already uploaded 6. The rep told me they would have to open a ticket to resolve the issue. I asked if I could just email the needed voided check, but they said no. I waited days to get the link to finally upload the last doc needed to get the funds I was approved for, only to learn that the loan offer had expired! Their response was, "Sorry, you'll just need to wait for the next loan offer." Keep in mind, I had a past loan with them, paid in good standing. None of this makes sense. No one at Marcus GS wanted to fix the issue, sooooo 2024, it's just laughable and sad. Truly expected more from this so called reputable company.

I’ve tried on several occasions to start an online savings account. Today my online application needed to be verified over the phone. First, the customer service associate told me I had to be referred to a specialist then she came back and said the specialist wasn’t available so she could help me. When we finish the application, she told me I would have to call back tomorrow because the application specialist had just closed their office for the day. That’s it! Looking for another savings account. This process shouldn’t be this hard.

Their customer support is very bad, different people gave different answers. They keep on reverting back my money transfer to the other bank.

I deposited $100,000 with Marcus on 1/15. On 1/27-28 I tried to access to add more funds, only to find that they had locked my account. I called, the rep had no information, other than they will not allow access to my funds, and will not tell me when they will either allow me access or return my funds. I have called 4 times, 2/7, 2/8, I have spent HOURS on hold, spoken with William, Kayla, Tatiana, Calique(sp?) and Audrey, and nobody there can give any answer other than to wait another 5-7 days and call back. This is unacceptable behavior from a supposedly professional company. How do I get my money back?

Customer service is really poor. They locked my account when I was travelling abroad. When I came back, they closed my account. The customer service had no idea what they are doing and could not give me any reason, but only told me to open a new account. Tried to call customer service multiple times, none of them showing professionalism.

Awful experience with Marcus. Go to another bank. Customer service was incompetent and didn’t want to help me open my account. No wonder they are shutting this down.

I had the worst experience trying to get a letter to confirm my account ownership, account number, routing number and balance letter. It was for a mutual fund company. I expected they get this request frequently. None of the customer service people knew what I was talking about. I got a how to direct deposit to the bank but not what I asked for. It took me about a month to get the letter after many frustrating calls. I have been sent surveys from the bank and gave a low score and explained why. Never been contacted. I am waiting for the CD's to mature and all money will be transferred out of this bank for myself and my mother. I have been asked why I am closing CD's and been very honest of why and how bad their service is... no reply. Do not bank with this bank.

If I had the choice to leave no star I would have. These people are greedy monsters. My husband(not my boyfriend) passed away in our home which I had to move out and get back on my feet and called them to see if they could send me TWO HUNDRED dollars!!!!!! And they want me to pay the courts 400-500 dollars just to receive my husbands funds!!!!! Do NOT do business with these people because when your life gets turned upside down they won’t even try to help you get a little bit of money that doesn’t even belong to them to help you repair your life. And not to mention I lost my job after my husband died!!!! Lost my husband, my place of residence and my job and this is how they treat a grieving widow.