Marcus by Goldman Sachs®Reviews of marcus.com

I am writing this review to warn others about my experience with Marcus by Goldman Sachs, which has been nothing short of deceptive and deeply disappointing. As a new customer, I opened an Online Savings Account in March 2026 to take advantage of their Cash Bonus promotion. The instructions for new customers clearly stated: "Enroll New customers: Open an Online Savings Account and enroll." This phrasing combined "Open" and "enroll" into a single, unified step. At no point during the registration process was there a separate button, link, or warning indicating that I needed to complete an additional enrollment step after opening the account. Following these instructions, I deposited $10,000 in new funds on March 18, 2026, and maintained this balance without any withdrawals for over 90 days, fully meeting all financial requirements. When I did not receive the $100 bonus, I contacted Marcus support. I was told I was not enrolled. I filed a complaint with the Better Business Bureau (Case #25076404). Marcus responded with a generic denial and the case was closed as unresolved. I then filed a complaint with the CFPB (Case #260828-37661589). On September 11, 2026, Marcus again responded with the same generic denial, without addressing the core issues. Here is the most alarming part: I have since reviewed other BBB complaints and found a clear and concerning pattern: Complaint #25017198 (July 6, 2026): Marcus initially denied the $1,500 bonus, then reversed its decision and paid the customer after investigation. Complaint #24981763 (June 25, 2026): Marcus reversed its initial denial and paid the $1,500 bonus. Complaint #24979920 (June 25, 2026): Marcus also reversed its decision and paid the $1,500 bonus. In all these cases, the customers had larger deposits ($100,000)** and were seeking the **$1,500 bonus. Meanwhile, customers with smaller deposits ($10,000) like myself are routinely denied, despite identical circumstances. This strongly suggests a discriminatory practice where the bank chooses to honor the promotion based on the amount of the deposit rather than the customer's fulfillment of the stated terms. I met all financial requirements and acted in good faith. The bank's marketing practices are deceptive, and their treatment of customers appears discriminatory. I am seeking the $100 bonus I rightfully earned. I recommend others avoid Marcus and consider banks that honor their promises and treat all customers fairly, regardless of deposit size.

Horrible customer service. After your CD maturity date you have a grace period that you are supposed to whatever you want with YOUR money but no they say that you can’t touch my money for seven days when the rep and even supervisor said I was in my grace period. So if you needed your money they said it’s nothing they can do the system does it and can’t override it. Which I totally don’t believe

My wife was unable to establish a new CD account. After providing all information requested for the CD online application a message was received that "a little more information was needed." We called and provided the same information to agent number one. Then we were transferred to agent number two who requested the same information. Then told all was fine and we'd receive an email to complete the application. No email was received. Called back and was told to reapply. Application online number 2 also failed as " a little more information was needed."

transfer after maturation of my cd impossible while the transfer to another bank was authorized with a 3 way call . 6 days later I receive letter letting me know that the transfers were canceled while confirmed . After canceling the transfers the bank does not show reflecting balance on my account . The amounts have disappeared while it still shows that transfers are being made ! They cannot give me an explanation why the transfer were not made or why while they have canceled them whiteout telling me . While they have canceled the wire they did not even reaccredited my accounts !! I am planning on placing complain

Absolutely horrible and unbelievably rude supervisor named Jeff. Thankfully I was able to match his energy but I cannot even imagine someone soft talking this absolutely disgraceful person. I swear I've never talked a person this rude in my entire life. And keep in mind, I had close to seven figures just in my saving account at Marcus. That one interaction was enough for me to move all my money out and close the accounts. If you're that miserable in your job, give it to someone who will appreciate it.

DON’T EVER MAKE A ACCOUNT WITH THEM!!!!!!If I could put negative 1,000 I would. I have tried to withdraw my funds 4 different times and each time had to call to verify.(no problem) But after verification with bank and joint account owner they still declined saying different excuses each time. They will lie to you every chance they can. Either they are told to do that or incompetent.

Marcus keeps declining transfer of a closed CD account to my bank. First it was security concern, supposedly someone logged in in a different state. 3 way security confirmed, my bank accepted the transfer, but then Marcus reversed the transaction and took my money back. The security department couldn't explain to me why the transfer was reversed. A customer's service supervisor named Steve told me it was the weekend so they had to park the money somewhere and thus, they reversed the transaction and returned the money to my CD. Third attempt for transfer, Marcus coded the transfer incorrectly and my bank had to reject. 4 days later, my money is not in my bank account nor is it at Marcus either. Security supervisor told me the initial reversal was because of security concerns which was already cleared with 3 way confirmation. He tells me the last transfer was successful. IT IS NOT. I now have to dispute that the transaction was successful, so I can have my money back into a Marcus account. The transfer process has to be restarted again if they find my money. BOTTOM LINE, they will do everything they can to NOT give you your money. This clearly violates banking regulations. DO NOT, DO NOT be tempted by their high interest hook in. You may not see your money again.

Marcus has now blocked for unexplained reasons multiple withdrawal transfer requests multiple times after we spent literally a total of 5 hours on the phone with various reps getting bounced around to multiple people. We have tried both ACH and wire transfers to an external account for a critical transaction. We were assured over the phone the outgoing transfer would process and it still has not. It’s gets continuously reversed by the system. This is unacceptable and merits a class action investigation that they withhold your money. I am hiring an attorney. Don’t work with this bank their systems and processes are clearly broken.