Marcus by Goldman Sachs®Reviews of marcus.com

Locked my Mom's account inexplicable and now won't unlock it! Totally interfering with me managing my 88 year old Mom's finances too. Have other accounts with these guys but their customer service and rates are horrible. Not sure what happened...

marcus i gave you less than 1/8 star first i was sent a check for over 10k with the wrong name on it w my address i returned it then they wanted affidavit signed notarized i lost it then weeks later another check was sent but forgot to put the check in now its in review and review dept the untouchable say we wont replace it for 90 day i started this transaction on june 6

After multiple transfers to my personal checking account Marcus decided it was a business account ( it is not) and reversed a transfer. Customer service was inept and would not make any effort to explain or help. Closing my account and moving to a real bank.

I am writing to express my frustration with Marcus Bank regarding the process of closing my account and withdrawing my funds. I have changed my phone number and now cannot access my account to initiate the closure or transfer my money. Despite multiple attempts to resolve this with customer service, I have not received the assistance I need. It is imperative that I close my account and withdraw all funds to my currently linked bank account immediately.

Absolutely terrible experience. They refused to transfer my money to another bank. They simply cancelled the transfer. When I called them, they asked all the identifying information, but decided it wasn't enough for them to even tell me why they wouldn't transfer the money. It seems I also needed to identify myself with a driver's license. Except the one from my state of residence wasn't good enough (no mention of why or which states are ok). They could also send me a one time code except not to a number that used to be under a different carrier or was transferred to a new phone. I wonder how many people have only used a single phone and a single carrier for their entire lives. The manager was even less helpful. Not only did he not provide any information or assistance, but he refused to transfer me to his manager or their legal department. When asked what legal right they had to refuse to transfer my money, he claimed it was in FAQs on their website. Not only is the FAQ page not a legal agreement, but he couldn't even point me to the specific answer. If this doesn't convince you, take a look at the user reviews on BBB (links are not allowed by easy enough to find). Currently 345 reviews with only about a dozen above 1 star. I'll be filing a complaint with CFPB (links are not allowed by easy enough to find) and calling my Representative and my Senator.

Horrible experience. I submitted a $5k transfer to an external account. A day later they left me a voicemail that I had to give them a call. I called, had to go through rounds of security verification and call transfer... then the specialist disconnects me. Next time I call, same verification rounds, then they tell me it's because one of my external accounts that i've transferring to for over a year needs verification that it's mine. So they try to get me on a 3-way call with that bank, and then they disconnect me again. So I call back a third time, going through three rounds of verification to speak with a supervisor. And she ends up telling me the other specialist was wrong about the issue, and that my full account is locked because that $5k was accidentally sent to my chase business account. And that they wouldn't allow me to access my account or any of my other funds until that $5k returned. HORRIBLE customer service. Avoid this place... my savings is literally not accessible for days because of this minor issue that they couldn't even communicate clearly to me.

I can't stress this enough. This bank is the most incompetent I have ever dealt with in my entire life. I had numerous issues trying to send funds to a linked external account. I spent over an hour on the phone with customer service and got nowhere. At a later date I tried to send a wire and they sent me the wrong form and the money almost went to someone else's account. Please dont ignore these reviews. Their rates are enticing but you can do better at competitors without the hassle.

stay away from their CD or HYSA. They make it so easy to take your money (deposit), but place a lot of obstacles for you to gain access to your own money. once you want money transferred out they lock up your account and start requesting silly things claiming your phone number is unverifiable to you. evenafter they sent a code to my phone which i provided back confirming it is indeed mine. next they started talking about sending some affadvit to my home which they never send out just doing anything to hold your money hostage, dragging you getting access to your money for months. even after i requested they close my account and refund my money to the account it was transferred to them out of via ACH. then they claimed they couldnt verify that account was mine like What????