Marcus by Goldman Sachs®Reviews of marcus.com

If I could do a ----- I would. Was this close to calling my attorney general in my state as they held my money hostage. I called MULTIPLE times, regarding my inability to access my account and NO ONE could tell me what was wrong. I spent HOURS and HOURS literally on the phone chain demanding to speak with someone who actually had authority to tell me what the problem was, and NO ONE could answer me. Eventually, after near panic attacks and anxiety out the yang, they stupidly decided I was not legal on some level and sent back my money to the bank it came from. IT WAS OUTRAGEOUS! DO NOT DEAL WITH THIS BANK!

Do not get this bank at all. They had my money for over a month and I can't get it out and there representative and Supervisor no one seem to be help at all. They need better representative and procedures in places. Since May and we in June and still have not received my money.

Nightmare avoid at all costs. Contacted me to ask if I was a PEP (politically exposed person) which I am not. Never heard of the MP they thought I was connected to. I have no connection to politics whatsoever. Wouldn’t give me any info either as to where they got the incorrect information from (despite GDPR requiring all data to be accurate). Wish I’d read their reviews before wasting my time. Don’t give them your money.

After transferring money from Ally Bank to purchase a CD with Marcus, I got an email from a third bank I do business with (First Interstate) that money was sent from First Interstate to Goldman Sachs! Nobody at First Interstate, Ally or Marcus will tell me how First Interstate knew I transferred this money. All I know is this dilemma started by transferring money to Marcus. Marcus says they had nothing to do with it, but it has never happened any other time with any other bank. Who else did Marcus share my personal Information with?

This is a terrible credit card! They say there is rewards, but they only apply at GM dealerships. When you call the number about the rewards they hand you over to 10 different people. It’s a joke, a scam, a misrepresentation. Ultimately they will pay you 1/4 of the points per dollar. On top of this their fraud protection is a completely inadequate, and even when I went through the whole story multiple times they did not return my money. Apparently they take the fraudster merchants word over my adamant assertions that my account was accessed fraudulently. It’s truly a disservice to the customer, and they should be ashamed. I cannot imagine when the people who thought of fraud protection envisioned this program they would have thought it would be impossible to have a truthful outcome. It’s very frustrating and disheartening. Another injustice, at the hands of incompetence, and inadequate services and programs. It’s should be simple, and yet they are telling you your word is not enough. How else to explain. Most people do not have a burden of proof on discrediting a false charge. It’s just stupid to have a protection, if it cannot actually cover fraud, and they, again, unlike other companies, are not offering a generous courtesy to apply this.

I had sent money to Marcus for over 10 years and had many CDs over the years. At the end of Dec. 2024 I got a call saying they were going to close all my accounts. At that time I had five CDs and a savings account for a grand total of almost half a million. The reason they gave for shutting my account down was that the money had come from a bank which was in my trust account. They never told me at the time I opened the account that they didn't accept money from trust accounts even though I asked them if I could put this account into my trust, that all my investments were in my trust. They did accept my money for 10+ years with no problem. So they shut down my five CDs and subtracted $8,877 for the early-withdrawal penalties. Long story short, one by one the penalties were given back to me and transferred to my bank, the last two exactly three months after first shutting down the account. Interest was added to the first three, and after the last two were transferred, interest for just one of them showed up in the Marcus account. Also, there was a big problem with my biggest account (over $200,000) because some of that money came from another bank at one time. That money was finally transferred in Feb. along with the penalty and interest. Between them calling me and me calling them, I spent at least 15 hours on the phone, much of that time on hold. Absolutely nothing they did made sense. Dragging it out for three months was incredibly frustrating and stressful, not to mention insane. And they brag about being the #1 online bank!!

I recently opened an 18 month CD at a rate of 4.5% with Marcus by Goldman Sachs. When I received the CD Certificate, the term was changed to 14 months. I contacted Marcus by Goldman Sachs several times -- the representatives never addressed my concern and refused to correct the error. The error, in my opinion, was intentional. In March of 2025, all of the websites which market CD's (i.e. Bank Rate, Nerd Wallet, Yahoo Finance, Market Watch) advertised Marcus by Goldman Sachs as the BEST CD available. I was scammed by both the bank and the banking advertisers.

Do not use them. There are so many other options for High yields. They locked me out of my account and I still cannot close it. They also gaslight you and make you think it's for your security that they lock away your money and do not let you access it. I have thankfully managed to withdraw almost all of it and I am now waiting to be able to close the account. they wont let me, they are really horrible to you on the phone too.