Marcus by Goldman Sachs®Reviews of marcus.com

We are filing a case in the district court of New Hampshire against Marcus for false and misleading practices as well as failure to verify information on their public web site. As a result, I was penalized with a substantial early withdrawal penalty. This is erroneous and unsubstantiated. They say conversations are recorded for training purposes which is only partially true. When the recordings benefit them they use it against you. When the recordings benefit you they REFUSE to listen to them. What kind of business does this?

I transferred a substantial 6 figure cash balance from my brokerage account to my Marcus savings account, only to find out after the fact that Marcus had previously closed the account without any prior warning or subsequent notification! Calls to Marcus Customer Service revealed that they closed the account because it had a zero balance for just 2 months, which is unbelievable because I had banked there for more than a decade and had zero balance occasionally in my savings account at ally, Capital One, American Express Savings, etc. without any issue. Since the savings account is the main entry and exit point at Marcus, I asked what they expect to do when my 2 CDs already there expired, only to be told by the "Supervisor" that I can transfer the funds to the linked external accounts on file. Obviously, Marcus is a bank that does not do "customer service" and is happy for substantial deposits there to go to their competitors. No wonder Goldman Sachs is not happy with this branch of their business and would like to get rid of it if possible, since it tarnishes their name and does not add to their profitability. Marcus does pay competitive savings rate, but that it a double-edge sword because they have to in the face of deposit losses. What goes around comes around, as I am also moving my substantial deposits to Capital One and others. The loss is Marcus'!

I needed to do a wire transfer to a bank I'd previously done one to, but was told that they no longer worked with that organization and that I had no option to get my money out other than a physical check being mailed. They assured me that they were mailing the check out via FedEx that day. When I called back four days later for a tracking number they said they didn't have one... yet, but gave me a case number for the tracking number to be created. I called back a little over a week after the original request to pull my funds out and they said now that the check was JUST sent the day prior through USPS and that they have no tracking number. Absolutely amateur hour BS and I still do not have MY money. Never bank with this institution. There are options with better rates and your money won't be tied up in nonsense.

Literally the worst online savings ever. They stole over $10,000 from me and could care less so looking forward to putting them all in jail while I get my money back.

I opened a Marcus savings account because of the advertised competitive rates, but my experience has been extremely disappointing. My account was locked without a clear explanation, and I was unable to withdraw my funds. Marcus required me to submit an affidavit but failed to send it on time, which created unnecessary delays. As an international student in the U.S., I had set aside these funds specifically to pay my tuition fees. Because of Marcus’s delays, I was unable to make my tuition payment on time, which caused me serious stress and hardship. Even when I placed withdrawal requests, funds were not returned promptly, and customer service representatives were not able to provide clear or helpful answers. Access to one’s own money and responsive service should be a basic expectation from any bank. Unfortunately, Marcus failed to meet that standard. I would not recommend them, particularly to students or individuals who rely on timely access to their savings.

Filling out an application for a CD. To get approved, you must except third party correspondence and we all know what that means. Spam emails, spam calls and spam texts. So I used my landline number which was ok with them. They would send verification numbers to my email. I kept getting fails online and would have to keep calling them and repeating ALL my personal info again and again. And just the dumbest people on the phone. Not worth the frustration. I hate that they have all my personal info now. Went to nerd wallet and found a better deal.

I had no complaints until I paid off my loan. I called in the person gave me the pay off... GREAT.. until the next morning and the person hit my pay off twice! This morning I looked at my bank balance and seen I was over drawn. I called and got the same person and she admitted the mistake it was way north of $10,000 so I said please correct and send me the money back. Thats where the runaround started . A manager was supposed to call me back . I waited 2 hours no call back... I called back run around # 2 got a manager after being told I couldnt talk to his boss.. Told maybe 10 business days or longer to get my money back. I paid off all my credit cards and everything outstanding and everything will be bouncing and I wont have any funds.. Nothing n Credit cards no debit card.. They didnt care. They admitted it was their fault their mistake .When I ASKED TO TALK TO A HIGHER UP THEY SAID NO ONE TALKS TO THE HIGHER UPS Their mistake and they didnt care!!! Dont borrow from them .. if you have a problem .. your Stuck

I opened an ols(online saving account) on marcus.com from Goldman Sachs in 2019 and have used it since. On 6/19/25 I received an e- mail from marcus which seemed to be very important( but contained absolutely no actual information) to call them ASAP. I called the phone# 855-730-7283 and before I knew what happened They had froze my account. I talked to 6 or more reps,each dumber then the previous one for several hours. They have no authority to solve anything except to talk to me like I was a criminal and not a customer. Really Goldman, You can't do better then a low end no quality cheapest offshore customer service facility in the world. I'd give you a -5 but 1 star is all I got. There was absolutely no reason for that e- mail in the first place. 6 years zero issues Why did you really send that e-mail ?? I currently have approximately $10,598.00 sitting in my marcus ols