Marcus by Goldman Sachs®Reviews of marcus.com

Could not send my own money to purchase a home because Marcus arbitrarily set a rule that they will only let you send money to yourself. Unsurprisingly, money is not very useful if you cannot use it to buy things. If you are expecting liquidity from your cash, look for another bank.

0/10 would not recommend. I saw online that Marcus had limits to wire transfer values so I called to see if there was a way around those limits, they told me to just call and they can exceed those limits no problem, great. I call the next day to complete the wire transfer and am told they cannot wire transfer to a third party "now". I ask why "now" and just get the same answer, can't do it "now". Okay then I have to transfer to a normal bank that can wire to third parties so I ask what is my fastest option? I get no answer and instead just get told my options again with no guidance whatsoever. Because Marcus support misinformed me I have to push my closing date on my new home, push movers, push utility transfers, and significantly disrupt my life, all which could have been completely avoided if they just gave me accurate information in the first place. 0/10 would not recommend.

I tried to open an account, and I have to verify the information I entered with at least 2 people. It sounds fishy to me, so I had them cancel my application.

I was offered a bonus program to move new funds to an account, and used the link sent to open the account prior to the expiration, but the promo was not applied. I was told the account was opened in time, but that the promo was not applied. I challenged this and was told it should have been applied and would be reviewed. I was told within 24 hours it was denied since the promo had ended and would not be reconsidered. I will never do business with them and caution anyone that you, too, may be misled and not receive what was offered when you meet all the requirements.

Terrible customer service. We made a mistake with a deposit and called within an hour and though they were very polite they said there was nothing they could do. Not interested and no effort. Think twice before using them because they certainly aren’t into customer service.

Phone, chat, and mail interactions are unhelpful. I attempted to increase CD by $30k via phone; interaction was so long, arduous, and useless, I ended up scheduling for closure of existing CD. Further, a different Marcus representative called me back later only to be stuck in the same useless loop. I asked for no further interaction initiated by them.

Tried to open online savings account absolute worst experience took all my personal information and couldn't verify anything tried multiple times technical error messages stating try again later or call customer service which you cannot get through. What a sh## show of a bank.

Just tried top open another account. Site said sorry you will have to call so we can verify the application. Spent 20 minutes on the phone confirming twice our details. Rep said we will send you an email that has to be responded to and then account will be open. After more verification on my cell phone, I opened the email and completed what hey needed. Pressed to button to complete process and error message popped up said sorry but try again. THEIR SYSTEM IS BROKEN and cannot accept new accounts. TERRIBLE SERVICE.