Marcus by Goldman Sachs®Reviews of marcus.com

I thought it would be a good idea to open a hysa and put my inheritance in there. Little did I know that this company would put me through so much agony while I grieved the loss of my mother. My phone started blowing up and people were leaving me super aggressive voicemails- it really felt like they sold my information and I was getting scam calls. After confirming with a rude chat rep via the official app, I learned that these really were Marcus folks trying to contact me. They said I must call them immediately. I said I really didn’t want to spend my day waiting on hold when I had no idea what they wanted from me. I waited on hold for a super long time on a Friday, and I spoke to at least 2 different people who spoke to me like I was some kind of criminal, and asked me questions that really didn’t sound legitimate. I spent the whole weekend in shambles, not knowing if I had actually been speaking to legitimate reps and whether they were going to freeze my account over one of my answers to their laundry list of questions. They finally approved my opening deposit after about a week and I slowly began withdrawing it back to my normal checking account over the next several weeks, as ChatGPT suggested I don’t try to pull it all back at once. I don’t care how much interest these people are offering! The threat of your money being frozen when you haven’t done anything wrong should be enough to scare anyone away. I never again want a bank making me feel the way they did.

I tried to open an account with them and they couldn't open it because they couldn't verify the phone number I've had for 20+ years. I gave them 2 other numbers I have on my phone and they couldn't use any of them. It was essentially impossible to open an account with them.

I received repeated texts saying someone was trying to access the account.I replied each time it wasn't me. Happened again a few days later.I called and assured them again I was not accessing my account and thought it resolved. Last week I got a letter which revealed they had allowed someone who isn't me to withdraw my money and close my account. It wasn't much money, at least...less than 100. Beware!

I would give them a zero star rating if I could. We have numerous CDs with Marcus, when one matured, we decided to close it and transfer the funds to a linked account. Due to the size of the CD, we were not allowed to do this online, but rather had to call in. We called in, and the gentleman we spoke to told us that my husband needed to change his phone, as he could not use the same phone number as my profile. He insisted on changing that phone number. He then proceeded with closing the CD, which happened almost instantaneously. However, the money was not transferred to the linked account. Instead, the next day, we received a few emails saying that the transfer was denied. We then began the headache of having to deal with Marcus fraud department. By the end of the phone call, I ended up with a person telling me that they could not tell me their supervisor’s name, and that their supervisor does not speak to customers. We have to wait 1 to 3 business days for them to put the money back into the CD, and then we can try to close it again! This was nothing that we had done wrong, and yet we are the ones being punished. They are holding our money hostage. I can assure you, as each CD matures, that money will be removed from Marcus, and we will never ever do business with them again. If you’re considering doing business with them, I suggest you don’t!

Refused to honor the 1500 bonus they promised. Fraudsters

One of the least competent Customer Service teams I’ve dealt with. They are not very articulate and they also make very little effort to help you and will give up very quickly. I had to ask the customer service representative to stay on hold while we waited for the other bank because he seemed like he was in a rush and then when we got disconnected instead of trying to call me back or reconnect, he just declined my transfer request and now I had to restart the entire process which is taking another several days for the money to come back to my account and then re-initiate

Called and asked multiple times explicitly whether ill have any issues wiring funds into the escrow. After getting a confirmation i called back to be told i cant do that on the day i needed the funds. Absolute garbage support

Everything! This was a disaster. It came in my account was locked. I called I-855-7730-7283. The CS spoke to had a strong accent and was very hard to understand. I entered codes 6 times and it wouldn't accept any of them. I CS man said wait and hour and try again. That is no answer. So now I have a large amount of money that I can't access. What do I do? I will have to call the Goldman Sachs line to see if they can get money. It also said I could start a chat, but that didn't work either.