MAP CommunicationsReviews of mapcommunications.com

Response from MAP CommunicationsJul 31, 2024

Thank you so much for taking the time to share your experience with us Regina. As your chosen partner these last 6.5 years, we appreciate you reaching out and bringing this to our attention. We take all reviews seriously and will use them in our continuous improvement methods. Reviewing your account, we note that this spring you had a credit balance on the account resulting no statements being sent out. When this credit was depleted, our standard billing process resumed on July 10, 2024. This same day a member of our customer service team updated the account to ensure statements will be sent even on zero balances. We apologize for any inconvenience this may have caused you, a member of our team has reached out to you by phone and email to review. If there ever is anything we can do for you please let us know, we are happy to help. Thank you for choosing MAP Communications for your communication needs, we look forward to a long partnership.

Response from MAP CommunicationsJul 3, 2024

Nathan, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each partnership. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. It’s customers like you who make our work so rewarding. If there’s anything else we can do, please don’t hesitate to let us know.

Response from MAP CommunicationsJul 3, 2024

Thank you for taking the time to provide us with a five-star rating! Trusting MAP as the voice of your customers means a lot. With a live agent, customers have their questions answered or issues resolved immediately. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!

Response from MAP CommunicationsJun 12, 2024

Thank you so much for your continued loyalty, we're so happy to hear we have been meeting your needs so well! We appreciate you choosing MAP Communications as the voice of your business this last decade. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback.

Response from MAP CommunicationsApr 16, 2024

Paul, thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner, and as you can see on other reviews we are known for taking ownership and caring deeply about our customers. When you spoke with our leadership team, the account was reviewed in detail to ensure that your concerns were addressed. It was during this interaction an agreement was made and our team offered you a credit of the holiday fees. It is important to note that on March 19, 2024, this credit was applied to the account. We apologize for the miscommunication regarding the balance on your account when you called on April 1, but this does not negate the fact that we did in fact follow through on our commitments. We are sorry you’ve had a frustrating experience and have reached out numerous times by both phone and email with no success in connecting. When you are available to do so, please respond.

Response from MAP CommunicationsMar 27, 2024

We are thrilled to receive your feedback Victoria. Thank you for choosing us as your HIPAA-compliant call center partner. MAP Communications is proud to be HITRUST certified, offering you the gold standard of information security and data privacy within the healthcare industry. We're here to support your business every step of the way. Each of our virtual receptionists comes highly-trained, ensuring that their callers get the care they need while also protecting their private information. If there ever is anything we can do for you please let us know, we are happy to help!

Response from MAP CommunicationsMar 20, 2024

Claire, thank you for choosing MAP as the voice of your business in 2024. We are pleased to hear that you are enjoying your experience. By design our unique customized solutions assists to field questions, troubleshoot common problems, and overall create a branded phone experience just the way you would. We will be sure to share the feedback. If there ever is anything we can do for you please let us know, we are happy to help!

Response from MAP CommunicationsMar 19, 2024

Brandon, Thank you for taking the time to provide us with a five-star rating! Your loyalty in trusting MAP as the voice of your customers for your branches over the last year means a lot. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!