MakeyourownjeansReviews of makeyourownjeans.com

Overall happy with the whole experience. Product is good and well made to a good standard. Measurements are as stated. Only issue was that order took longer than expected. Had to get in touch after around three weeks and was told there had been an issue and they would put it through again. In fairness, once I contacted them this was actioned.

This company's unique selling point offered so much promise. The ability to send them your measurements, and have them make you a pair of jeans exactly as you want, tailored to your exact specifications - and for a very reasonable price. Great! What a shame that they don't deliver on what they offer. I ordered a pair of jeans from them, with the intention of trying to get the perfect measurements for my size. When they arrived, it seemed like I hadn't got it right. No issue, I decided to order another pair, to get it a bit closer to perfection. And then when the second pair arrived, it seemed like I have over-corrected my measurements, and got them not quite perfect again. And so I tried again. And again. It was only after spending money on four pairs of jeans that I realized something was wrong - why did I apparently keep getting the measurements wrong?? So I started an email exchange with the company. Erica, from their customer services, admitted that they added a 'loosening allowance' to the measurements customers gave them, and so I asked them to tell me EXACTLY to what specification they had made each of the four pairs of jeans I had ordered. To my amazement, it turned out that they had been deviating from the measurements I had given them every time! An inch here, an inch there, sometimes making them longer then I asked for, sometimes bigger, sometimes shorter. sometimes slimmer. And in totally unpredictable ways - it was quite shocking to see the wild variance in their changes! At no point had they ever actually made the jeans that I had ordered! When I highlighted this to Erica, she tried blaming me, and telling me it was my fault. When I asked her what Makeyourownjeans proposed to do about the fact that they had taken a lot of money from me and not fulfilled any of my orders, she just ignored my emails. Terrible customer service - they take your money, make rubbish products and then try to blame you for their incompetence! It's a real shame - if Makeyourownjeans actually deliverded what they promised, I would probably keep on making orders from them! And based on the reviews here, it seems like lots of other people would also. Instead, I sincerely recommend you AVOID this lying, scamming, incompetent company.

I ordered two pairs of pants and one shirt. I only received one of the pairs of pants.

I like purchasing from MakeYourOwn Jeans. They make a good quality product made to my specifications for a reasonable price.

Easily the best pair of jeans I have ever owned, exceptionally good quality. The fit is great, too, much better than mass-produced jeans. I also had a great experience with the personnel because I was having trouble utilizing a gift certificate. They were able to solve the problem and manually apply the credit. I now consider Makeyourown jeans my only source for all my future jeans purchases, and I'm considering a custom leather jacket, as well.

I have used Makeyourownjeans.com for several years now. I have shorter legs, larger hips and smaller waist - very hard to find jeans that fit, and they always had a large gap in the back waistline. It's a little hard to figure out exactly what to order. I tried a couple different jean types and settled on the body sucker jeans. They are a lighter weight stretch jean and quite soft, but still look like jeans and not leggings. The first jeans I ordered fit better than any store jeans, but I have tweaked the measurements several times since then and the fit has gotten even better. I often receive my jeans in 3-4 weeks. You may have to spend some money upfront to find the jeans you like, but once you do, it's just great to have jeans that fit well! I did have one order where the jeans were a couple inches longer than they should have been. They gave me a partial credit on a gift certificate toward a future order. It was almost enough to pay to have the jeans shortened.

After ordering and receiving info my order was into production I received an email stating the material was sold out. After multiple emails with employees I followed instructions in choosing a different make and color. Every time I sent my selection I would get told something was wrong and I needed to for example choose a color. I would follow directions and have the same issue again. I asked for a full refund because I was canceling my order. As of 4/12/24 I have not received my refund.

At this point I would give this operator no stars as I'm in discussion with them to apply their promised discount on an order to replace one that arrived with a skin tight fit, zero comfort. Though they initially promised a 50% discount to re-order last week, now they tell me I will earn a gift certificate for a 3rd order. Who does that? At any rate, I will be pro-active in writing reviews if this is not addressed to the initial promise of 50% discount to re-order.