MakerBotMakerBot is a global leader in the 3D printing industry that serves the wider needs of professionals and educators. Visit MakerBot.com for more information.
MakerBot (makerbot.com) has 134 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Customer
Charge was made to my credit card. Product was backordered. I was not informed. No invoice sent. Asked for invoice twice so I could reconcile credit card charge with bank. Finally received it after 3rd try. Product shipped after much communication about these issues.
Customer
Very difficult to do business with the current rep for UMD.
Technician, instructor and C.
Very good customer service. My only complaint is the service plan is too costly. As the individual responsible for the operation of several MakerBots and other forms of technology, I prefer service plans for the equipment in my shops. The expense for the MakerBot service plan, particularly in the second and third year when it is needed most, is difficult to justify with a limited budget.
James
This company has been supportive and very helpful with any of the needs that arose.
Customer
Worst printer, worst filament, worst service, worst price
Response from MakerBotApr 18, 2018
Hello, We’re sorry to hear that you were not completely satisfied with your MakerBot experience. A Support Manager has been assigned to your case, and someone from our Tech Support team will reach out shortly. They will use the email address and order number associated with this post. MakerBot is committed to exceptional customer service, and we thank you for the opportunity to turn things around. Sincerely, The MakerBot Team
MHayes (.
I am very technical, and initially it didn't make sense what the support person was saying the likely problem was. But she was patient with me and very nicely asked me to follow her recommendations. After doing so, I was very impressed and surprised she was right all long. The problem was the extruder. Thank you for the A+++ support.
MR.E
Honest people trying to help you find the best product for you, not just trying to up sell you.
William S.
Support from Makerbot has been excellent. The product (Makerbot Replicator +) is a fairly good 3D printer. The major feature lacking is the ability to have a second nozzle to print dis-solvable support material. We knew this when we purchased the item, so we weren't too terribly disappointed.
