MakerBotMakerBot is a global leader in the 3D printing industry that serves the wider needs of professionals and educators. Visit MakerBot.com for more information.
MakerBot (makerbot.com) has 134 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Ernest S.
Purchase was easy. Delivery was punctual and easy to track. Out of the box use - very impressive. I purchased for my grandson ( 19 years old with no previous knowledge of the product) based on my working knowledge of Makerbot units purchased at Siemens prior to 2010. Forced him to read SOME instructions, but in reality - could start with no instruction. First models looked great.
Educational I.
The software is the worst software I have ever had to deal with from an administration and implementation standpoint. the printers are only slightly less bad... Would never recommend for anyone If you have something better I would like to hear about it- You can reach out to me from my order contact information.
Response from MakerBotMay 10, 2018
Hi Glenn, I'm very sorry to hear about your dissatisfaction with the software and implementation. I know that's extremely important for educational institutions. We have a new update which utilizes SCCM for an administrator-level install, instead of per-user. Is this something you'd like to speak more about? I see your order number 200106476. Thank you, Grant Parker Sr. Manager Channel Marketing
John
There are so many low-cost machines out there and so many reviews. I run a busy machine shop. We have an old Stratasys Dimension BST768 which is an awesome workhorse, however, there's no service contract on it. We can't live without a 3D printer. The MakerBot is the only machine in it's price range that I trusted enough to purchase. It may not have the best resolution but it works everytime and there are no daily struggles like some of the low-cost solutions (i.e. Formlabs)
G. T.
Best machine I ever experienced.
Customer
The customer service and dependability of the product have been more than expected. I have no reservations recommending MakerBot for your 3D printing needs.
RalphieRalph
I ordered my product on the 5th. It’s now the 19th. When I go to the status of the order it says preparing. It did say it could take 3-5 days to ship, but this is ridiculous. No explanation. I needed to use my printer while in Chicago, and everyday counts that I’m not printing.
Response from MakerBotMay 8, 2018
Hi Ralph, I'm sorry to hear you had issues with the shipment of your product purchase. I see that it has since shipped, however I've notified our Support team managers nevertheless. If there's anything we can do to remedy the situation please let us know. Best, The MakerBot Team
Customer
We have had problems with your product but you have worked to fix them so that is good and so far things are okay. You recently upgraded the software and we need help with the transition. We just wish customer service was more responsive.
Response from MakerBotApr 19, 2018
Hello, We’re sorry to hear that you were not completely satisfied with your MakerBot software experience. A Support Manager has been assigned to your case. They will use the email address and order number associated with this post. MakerBot is committed to exceptional customer service, and we thank you for the opportunity to turn things around. Sincerely, The MakerBot Team
customer
Nice green glow filament prints well.
