MakerBotReviews of makerbot.com

VERY HELPFUL PHONE SUPPORT!! I have two MakerBot printers, a Rep 2 and a Rep 2X (obviously, both rather dated models by now). I have only recently (i.e., the last five months) started using both extensively, and Makerbot's tech support couldn't be more supportive. Every single rep I've spoken to has been knowledgeable, courteous and went out of his/her way to find a solution to my problem, email me links to useful videos/info, discuss things, etc.. All around, great experience, and I'm glad I bought the machines.

Excellent product with awesome support. 3D printers have problems... this one has much fewer and frequent than the other brands I've worked with.

The printer is great easy to use excellent for small size pieces If you want to print a large size item (a piece that will fill the plate) then this is not the best option due to bowing when the material contracts IF Maker boot could create a more stable material and avoid this kind of issues it will be the perfect unit My unit is encapsulated to avoid drastic changes on temperature, but I still have the same problem when I print large units

The initial purchase of the Makerbot was a little stressful. Once the purchase was made, things have been fairly good. We have had problems since day one with the build platform. The automatic leveling has not worked well from the beginning.

I’m one of the original owners of a MakerBot 3D Printer. In the last 15 years I purchased four other 3D Printers, including an upgrade to A Replicator Plus. The mechanical reliability and ease of use is so excellent, the MakerBot machine is the only one I currently use. The only problems I can point to have been in ordering materials. Log in security was such a nightmare, I had to call MakerBot help lines more than once to straighten it out. I assume this is a particular problem with MakerBot, because it hasn’t occurred with any other online log in security I've used. It should be noted the latest version of MakerBot Print software no longer allows me to transfer my CAD Fusion 360 drawings in one step to an .stl MakerBot printing file. Finally, i’ve never been able to make a clean print from a MakerBot laser scanner. It seems like an insufficient software issue. In conclusion, however, I love my Replicater Plus. I’ve used mine to repair numerous household items, build housing for electronic devices, robots, toys and jewelry. Thingiverse is a brilliant idea, and I use it frequently for ideas and fun builds. I’m forever excited about the creativity the MakerBot Printer stimulates.

The product has some shortcomings as do most (all?) 3D printers. However, MakerBot support makes up for them.

Excellent Customer Service

MakerBot print quality, reliability, and speed has all been on a steady decline. My makerspace has multiple generations of MakerBots, the older ones are more reliable, faster, and have better print quality with less fuss than the newer generations. Print issues on the older generations are also easier to diagnose and fix. They do have some good quality machines, but print quality over time is beaten by machines that cost one third the price, and are easier to maintain.