UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Alyssa G.
I still haven't received 4 packages that have fallen into the black hole of Bensonville IL. They were supposed to be delivered by the 10th at the latest for the last 2. The first 2 were supposed to be by the 5th. It is now 8:30p on the 12th. So much for Christmas gifts.
Laura M.
Same experience most others have here. It seems many are moving to this mail innovations which must be some cheap service. Banana Republic will never get my business again due to this. It's a shame. I encourage all others to do what has been suggested and not purchase from any of these companies using this service. Mail Innovations, you are terrible!!!
Ai C.
Horrible mail logistics, shows sitting in same location for 3 days and no updates. It says package it’s delayed and will be delivered next day but guess what the next day it’s the same story. Coach Outlet store uses this service and it sucks. Stop buying from these stores that use this service and will see how quickly they will change their mailing service.
MVollmar
Both packages shipped that went through Mail Innovations have been "lost". Ordered two items from same company, one showed up as promised but did not go through Mail Innovations. The most ridiculous shipping I've ever seen. A package was 20 minutes from me and then went to Detroit where there have been no recent updates. Wonder how much they will cost companies in replacements before this goes away?
Tasmania C.
I can handle slightly slower shipping in return for cheaper pricing. What I find unacceptable (and frankly INSANE) is my package zigzagging back and forth across the state multiple times, traveling through the same hub 2 or even 3 times, and occasionally taking a detour right when tracking FINALLY shows it IN my small northeast Ohio city and going all the way to MICHIGAN before being routed back to PENNSYLVANIA before finally coming back to northeast Ohio for its SECOND pass through my city and delivery. Yes, I know only part is UPS and part is USPS... but who the heck routes these things and WHAT are they smoking. Cut rate service or not... I guarantee these packages would arrive much sooner if they actually routed them in a VAGUELY intelligent way. Multiple packages have taken all manner of bizarre zigzagging paths, looping hundreds, even a thousand or more, miles out of the way. This service is a failure and should die.
Beth M.
Package has still not arrived. Was ordered October 31 and it is now November 11. They just keep changing the delivery date everyday. Unbelievable how terrible this service is but is still in business.
Darrell P.
Package from Partzilla/boats.net shipped 10/22, arrived in Morrow 10/23. Still promising delivery each day and changing to next day in the evening. If I was giving the parcel industry an enema, I would put the hose in this worthless company.
NCT
Ordered a package from a neighboring state 30 days before a Halloween party. It left the facility and has been lost ever since. Now it's the day of the party and i'm missing half my outfit.
