MailinnovationsReviews of mailinnovations.com

What an awful awful service. I understand that we’re in a pandemic and that delivery times are longer for a lot of retailers. That said, I want to make clear that the problem here is absolutely not the wait, it is the sheer lack of expectation setting. UPS assigns an expected delivery date once they receive the package. This date is often weeks away from when you actually end up receiving the package, so why give a date at all? Of course, when your delivery date comes and goes with zero update on tracking, the natural inclination is to call UPS. When you do this, they’ll tell you that the package has been handed off to USPS and that they have no additional information. So you call USPS and they tell you that they haven’t actually received the package from UPS at all… You call UPS back with this updated information and they’ll tell you that because you don’t have a 1Z tracking number, there’s nothing they can do, they can’t look up anything, and they don’t have any additional information. So now how could the UPS agent have seen that it was handed off to USPS in the first place if UPS agents can’t actually see info for the package without a 1Z number? In each of my many interactions with this service, UPS tells me to contact the seller for the original 1Z tracking number so that they can actually locate the package by this stage. The problem here is that the seller never has a 1Z number to share. Utterly nonsensical. Now at this point, you’re likely several days past your original delivery date, your package has had zero movement for well over a week, and both USPS and UPS are pointing the fingers at each other. It’s very easy to be frustrated under these conditions. So you just have to wait, with no idea if/when your package will arrive. Anyone can see how this creates a terrible experience for the end user, who often has ZERO say in the use of this service. I’m incredibly disappointed with UPS and while I was once a loyal customer, I now go out of my way to avoid them. Do better UPS.

I ordered some health supplements through Supreme Organics labs.. not only did this carrier take forever but my package arrived as an open, empty envelope. Zero product. Zero contents. No one should use mail innovations!

Never received my package. Tracking information has not changed for 3 weeks.

I ordered some photos printed of a friend who just passed from Shutterfly.com to be sent to my PO Box in CA. Shutterfly processed the order with my correct shipping info and turned it over to Mail Innovations who scanned it in their OR warehouse and sent it to UTAH to some complete random stranger. They are blaming the company and USPS but the mistake was theirs. Email and phone customer service reps both say they “don’t have any information” even though I sent them screenshot of all the tracking info.

My package was sent to Mississippi . I live in New Jersey. Last year my package was sent to Texas ,California and finally back to the shipper. These people are so incompetent and lazy.

Two packages this week disappeared with USPS sent with UPS Mail Innovations. I can see on shop com that they were delivered to the USPS facility at 33126 and they marked them "delivered" but I never received the packages. This service is the worst. I just tracked one of them again and it was returned to the shipper for "wrong address" even though the address from the shipper was correct!

I purchased glasses which the web site stated fast shipping and offered June 29th as delivery date through UPS. I received the tracking and ran it which now states it’s been handed over to USPS with no delivery date. The Universe screwed me on this one and I wish I went to a reputable eyeglass company. Oakley Srandard Issue screwed me with UPS innovations now turned into USPS with no delivery date.

My package has been sitting at my local post office, 3 miles from my house, for a week. USPS has not yet removed it from the bulk shipment & logged it in. I called UPS & they said it can take 14 days for USPS to do this, so give it another week.