UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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JimW
Mail innovations is the worst shipper every... don't do business with anyone using them. Thirteen days since my product shipped. Not my first terrible experience with Mail innovations. I agree with below reviewers- don't order from Mail Innovations users.
Brian S.
I wish there was a way to leave Negative stars for this Useless buisness. This is the absolute most pathetic excuse for a buisness I have ever come across. Your package will be stuck in limbo for ever and there tracking system is ABSOLUTELY useless along with there customer service people . They cant even tell you where your package is... I was told it would be delivered by 7:00 on 3 separate occasions on 3 separate days and of course it never showed up on any of them . Then when your finally able to contact customer service to get some sort of an answer they have ABSOLUTELY NO IDEA . If anyone ever plans to use there services Please just save your time and money and aggravation and just throw your package in the trash. Atleast then you can tell your customers exactly where it is .
Tiffaney R.
My package has been sitting in Flowery Branch 30 minutes away from my house for a month and hasn’t moved. Why?
Sid L.
Appallingly Bad! Lost package from States to UK. Neither part of this joint enterprise wish to take responsibility and I cannot get my package. Money lost. All keep [passing the buck. Will avoid.
HL
HORRIBLE. NO ACTUAL CONTACTS. NO REAL ETA. COMPLETE RUBBISH. LOST PACKAGES.
Marc G.
This service sucks. Shipment stay in warehouses forever waiting for shipment volumes to be large enough to move. This is a joke, will never use UPS again.
Jeremy C.
Ordered gift cards as credit card point redemptions. All three times the envelopes sat with UPS Mail Innovations, and all 3 times arrived open or ripped open without the gift cards. These people are thieves and robbers and should be avoided at all costs. They are unreachable in any format.
Kimberly
This is the second package I have ordered from a company that uses Mail Innovations. The first time, the company Fedexed me a replacement after not receiving the original for 3 weeks. I finally got the origianl package 6 weeks later and it was smashed. Now, I ordered a non-refundable, non-replaceable item and it hasn't been delivered as promised. According to the tracking information below, it has been "sorted" on 3 different occasions in Smyrna, TN, yet it was tendered to the USPS on Jan. 14? My local US Post Office has stated Mail Innovations puts a delivery date all of the time when the package is still elsewhere. This is ridiculous! From now on, I will ask if a company uses Mail Innovations and if they do, they will not receive my business! 01/23/2022 9:58 A.M. Sorted at UPS Facility Smyrna, TN, United States 01/22/2022 9:29 A.M. Sorted at UPS Facility Smyrna, TN, United States 01/18/2022 2:31 A.M. Sorted at UPS Facility Smyrna, TN, United States 01/14/2022 1:19 P.M. Shipment Delivered to USPS, Package Acceptance Pending Baton Rouge, LA, United States 01/13/2022 11:48 A.M. Depature Scan: Enroute to USPS Smyrna, TN, United States 01/13/2022 8:22 A.M. Sorted at UPS Facility Smyrna, TN, United States 01/12/2022 5:35 A.M. Departed UPS Facility Morrow, GA, United States 01/12/2022 2:40 A.M. Package processed Morrow, GA, United States 01/10/2022 7:14 P.M. Package received for processing Morrow, GA, United States 01/10/2022 6:00 A.M. Shipment tendered to UPS Mail Innovations Suwanee, GA, United States
